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- Tasks: Install and maintain innovative machines in the food industry while solving customer issues.
- Company: Join Moba, a world leader in egg processing technology with a rich history.
- Benefits: Enjoy competitive pay, extensive training, and generous holiday allowances.
- Other info: Experience a supportive culture with company events and excellent career progression.
- Why this job: Make a real impact in a dynamic role with opportunities for travel and growth.
- Qualifications: Electrical/mechanical background and a full clean driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
For our UK office based in Telford, we are looking for an experienced field service engineer. Moba is a world leader in innovative machines for grading, packing and processing eggs in the food industry based in the Netherlands. With more than 850 colleagues and a history going back over 75 years, we build the most high-quality technical systems, from design to production and from installation to service.
As an International Field Service Engineer, you are responsible for:
- Installing machines, maintaining existing machines, and solving malfunctions at customers.
- Reporting to our Service Manager in Telford.
- Average of 100 overnights per year away from home.
- Attending service calls at short notice and working long days.
- Working 12 straight days during the installation of new machinery, 10 - 12 hours per day.
- Willingness to work weekends and nightshifts.
- Spending time at Moba UK (Telford) for training on procedures, paperwork, machine manuals, systems, and training.
- Attending various application training at Moba Netherlands.
- Willingness to attend overseas installations.
- Providing out of hours call-out support (during training with an experienced engineer and thereafter when qualified to attend solo).
- Joining our on-call activities covering 24/7 support to the UK (around 1 week every 6 weeks) upon successful completion of training.
Requirements:
- Electrical/mechanical background demonstrated verbally and through a formal qualification.
- Experience working within food processing/manufacturing/electrical/mechanical environments.
- Providing telephone 'helpdesk' support and advice to customers and colleagues.
- Ability to write detailed service reports.
- Full clean driving licence.
- Awareness of the need for quality and taking this awareness into your work.
- Anticipating customer requirements and translating this into concrete actions, balancing the interests of the organisation and the customer.
Benefits:
- Extensive training program.
- Approximately 23 days holiday (increasing by one day for each 5 years completed, up to a maximum of 5 additional days) plus 8 statutory holidays per annum and 3 Christmas gifted days.
- Excellent overtime pay.
- Addition of average holiday pay (based on overtime).
- Staying away from home allowance of £30 per night and nightwork allowance of £100 per shift.
- Food allowance.
- Company vehicle (typically Ford Connect).
- Company Barclaycard, mobile phone, and laptop.
- Pension scheme, healthcare, and insurance benefits.
- Company events.
Field Service Engineer (Night Shift) in Telford employer: Moba Group
Contact Detail:
Moba Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer (Night Shift) in Telford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Moba through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to field service engineering. Think about your past experiences and how they relate to the job. We want to hear how you’ve tackled challenges in the field!
✨Tip Number 3
Show off your skills! Bring along examples of your work or any relevant certifications to the interview. This will help us see your hands-on experience and technical know-how in action.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in our minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Field Service Engineer (Night Shift) in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your electrical and mechanical background, and any relevant experience in food processing or manufacturing. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your willingness to work night shifts and weekends, and how you can anticipate customer needs. We love a proactive attitude!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've solved malfunctions or provided support in previous roles. We’re looking for someone who can think on their feet and handle service calls at short notice, so let us know how you’ve done this before!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the Moba team!
How to prepare for a job interview at Moba Group
✨Know Your Stuff
Make sure you brush up on your electrical and mechanical knowledge. Be ready to discuss your qualifications and experiences in the food processing or manufacturing environment. They’ll want to see that you can handle the technical aspects of the job, so prepare some examples of past work that highlight your skills.
✨Show Your Flexibility
This role involves night shifts, weekends, and being on call. Be prepared to talk about your willingness to adapt to these demands. Share any previous experiences where you had to be flexible with your schedule, as this will show you’re ready for the challenges ahead.
✨Customer Focus is Key
Since you'll be working directly with customers, it’s crucial to demonstrate your customer service skills. Think of specific instances where you anticipated customer needs or resolved issues effectively. This will show that you understand the importance of quality service in this role.
✨Prepare for Training Talk
You’ll need to attend training both in Telford and the Netherlands, so express your enthusiasm for learning. Discuss how you’ve approached training in the past and how you adapt to new systems and procedures. This will reassure them that you’re committed to growing within the company.