Salary: £28,928- £36,161 per annum (salary offered dependent on experience)
Location: Head Office - Dartford
Closing Date: 08 November 2026
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Rent Officer
Role Title: Rent Officer - Stock Acquisition
Hours: 35 hours per week, Monday-Friday
Salary: £28,928- £36,161 per annum (salary offered dependent on experience)
Contract: 12 Month Fixed-Term Contract
Do you have a keen eye for detail and a passion for delivering excellent customer service? We're looking for someone to take ownership of our rent accounting processes, ensuring information is accurate, reliable, and current. You'll work closely with our customers and colleagues to resolve queries, maintain strong financial controls, and help provide an efficient and professional service.
We support agile working, so you'll be provided all IT equipment to work flexibly between your home, and our Dartford office.
For more information, please take a look at the job description: rent-officer.pdf
Your key tasks will include:
- Processing transactions to tenant accounts in a timely and accurate manner including the processing of automatic files. Maintain payment types and posting references in the housing management system.
- Posting cash book rent items and maintain appropriate records to allow timely reconciliation of the nominal ledger control accounts to postings in the housing management system.
- Processing changes to tenant and property account information to reflect tenant movements; new properties; disposal of properties (stair casings, Social Homebuy, Right to Buy/Acquire, stock disposal transactions) accurately and in a timely manner.
- Raising the rent debit and reconcile the posting to the expected charge.
- Posting dishonoured DD adjustments and send appropriate notification to Tenants / Income Recovery.
- Dealing with rent related enquiries as appropriate.
- Providing cover to produce sales invoices as required.
- Indexing items in the document management system in an accurate & timely manner.
You'll have:
- Good standard of education – Numeracy in particular
- Basic knowledge of functions in Microsoft Excel and Word
- Some understanding of financial database ledger systems.
Who are we?
We'rea housing association in England, with homes spreading across London, Kent, Essex and Sussex. Our financial strength puts us in a good position to rise to challenges and plan for the future. Our purpose is to "open doors to better lives for our customers". We thrive to be customer pioneers, providing a great customer experience.
We are also proud to announce that we have been awarded an accreditation for 'The Sunday Times Best Places to Work' 2025, based on our employee feedback.
Come and make a difference, grow your career, join a great team and take on new challenges.
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Rent Officer in Dartford employer: Moat
At Moat, we pride ourselves on being more than just a housing association; we are a community-focused organisation dedicated to making a positive impact in the lives of our customers. Based in the picturesque town of Maldon, Essex, we offer a supportive work culture that values collaboration and innovation, alongside competitive salaries and generous time off. Our commitment to employee growth is evident through various professional development opportunities, making us an excellent employer for those looking to make a meaningful difference in their community.
