At a Glance
- Tasks: Be the first point of contact for customers, helping with housing-related queries.
- Company: Join Moat, a community-focused housing association making a positive impact.
- Benefits: Competitive salary, generous time off, and opportunities for personal and professional growth.
- Other info: Enjoy hybrid working after training, balancing office and home life.
- Why this job: Make a difference in people's lives while working in a supportive team environment.
- Qualifications: Friendly attitude, great communication skills, and a willingness to learn.
Salary: £23,920-£29,900 per annum (salary offered dependent on experience)
Location: Hybrid – Crossways Business Park, Dartford & Home
Hours: 35 hours per week, Monday to Friday
Contract: Permanent
Interviews will take place from Monday 21 September 2026. Start date will be on Monday 02 November 2026.
As a Customer Services Advisor, you’ll be the first point of contact for our customers, contractors, and suppliers. Whether it’s by phone, email, or webchat, you’ll be helping people with a wide range of housing-related queries - no two days are the same!
You’ll work as part of a collaborative, supportive team that handles both inbound calls and administrative tasks. We’re one team, working together to deliver a seamless service to our customers - including those who may be vulnerable or in urgent need.
To set you up for success, your first six weeks of training will take place in our Dartford office, ideally on a full-time basis. This ensures you’re fully supported as you build your knowledge of our systems, services, and customer care approach.
We’re looking for someone who is:
- Friendly, positive, and resilient under pressure
- A great communicator who is an active listener
- Comfortable switching between tasks and customer types
You don’t need housing experience - we’ll provide full training. What matters most is your can-do attitude and your ability to support customers with empathy and professionalism.
We believe in agile working. After your initial training, you’ll split your time between our Dartford office and working from home - typically 50/50. This gives you the flexibility to manage your time, reduce travel, and still enjoy the benefits of in-person collaboration with your team.
At Moat, we are more than just a housing association; we are a community focused organisation dedicated to making a positive impact on the lives of our customers and the neighbourhoods we serve. With homes across London, Kent, Essex, and Sussex, we strive to provide quality housing and support to those who need it most.
Our Values:
- Own it: We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities.
- Better together: We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities.
- Lead by example: We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.
- Be the change: We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.
Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of 'The Sunday Times Best Places to Work' in 2025.
If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you!
Previous applications of the last 6 months need not apply.
Customer Services Advisor in Dartford employer: Moat
At Moat, we pride ourselves on being more than just a housing association; we are a community-focused organisation dedicated to making a positive impact in the lives of our customers. Based in the picturesque town of Maldon, Essex, we offer a supportive work culture that values collaboration and innovation, alongside competitive salaries and generous time off. Our commitment to employee growth is evident through various professional development opportunities, making us an excellent employer for those looking to make a meaningful difference in their community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor in Dartford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Moat. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Moat before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Moat:Your cover letter is your chance to shine! Tell us why you want to work at Moat specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Moat!
How to prepare for a job interview at Moat
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
