Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support homeowners through their journey, managing post-sales processes with care and accuracy.
- Company: Join a dynamic team focused on homeownership services and customer satisfaction.
- Benefits: Enjoy competitive salaries, generous leave, and flexible hybrid working options.
- Other info: Great opportunities for personal and professional development in a supportive environment.
- Why this job: Make a real difference in people's lives during important moments of homeownership.
- Qualifications: Organised, detail-oriented, and passionate about delivering outstanding customer experiences.
The predicted salary is between 30000 - 40000 ÂŁ per year.
We're looking for a Post Sales Services Officer to join our team and play a vital role in supporting shared owners, leaseholders and freeholders, ensuring sales, ownership changes and post‑sales processes are handled accurately, compliantly and with care.
About the role
This is a varied and rewarding role that sits at the heart of our sales and homeownership services. You'll provide both pre‑sales support to the New Homes Team and post‑sales services to homeowners, helping ensure leases, charges and ownership arrangements are managed correctly and efficiently throughout their lifecycle. You'll work collaboratively across the business, manage multiple cases at pace, and support customers through some of the most important moments of their homeownership journey – from purchasing and re‑mortgaging to lease extensions and bereavement cases.
Responsibilities
- Provide post‑sales services to shared owners, leaseholders and freeholders, ensuring lease and charge requirements are met
- Support the New Homes Team with pre‑sales activity, including valuations, price lists and monitoring sales exposure
- Manage enquiries relating to sub‑letting, re‑mortgages, lease assignments and notices
- Lead Right to Buy and Right to Acquire cases through to completion, ensuring statutory timescales are met
- Oversee lease extension applications from enquiry to completion
- Grant approvals for home improvements and other works, ensuring risk is minimised
- Produce and coordinate leasehold management packs within agreed timescales
- Handle joint‑to‑sole tenancy approvals, affordability assessments and flexible tenure cases
- Ensure bereavement cases are managed sensitively and professionally
- Raise and process capital payments for development contracts accurately and on time
- Deliver excellent customer service to all homeowners, colleagues and external stakeholders
Qualifications
- Highly organised with excellent attention to detail
- Passionate about delivering outstanding customer experience
- Proficient in Microsoft Office and customer database/CRM systems
- Good knowledge of leasehold property and property management
- Understanding of Right to Buy, Right to Acquire, lease extensions and sub‑letting
- Solution‑focused with ability to manage competing priorities
- Can work independently, deliver at pace and stay calm under pressure
- Customer‑focused, professional and confident communicating with a range of stakeholders
Benefits
- Competitive salaries and generous leave
- Numerous personal and professional development opportunities
- Hybrid working with flexible home‑office options
A Disability Confident employer will offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. The employer may limit the overall number of interviews offered to disabled people during high‑volume, seasonal and high‑peak periods.
Post Sales Approvals Officer employer: Moat Homes
Contact Detail:
Moat Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post Sales Approvals Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your skills align with what they’re looking for. This will help you stand out and show that you’re genuinely interested.
✨Tip Number 3
Practice your responses to common interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and confidently.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Post Sales Approvals Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Post Sales Approvals Officer role. Highlight your experience with leasehold property and customer service, as these are key to what we’re looking for.
Showcase Your Organisational Skills: We want to see how organised you are! Use examples from your past roles to demonstrate your attention to detail and ability to manage multiple cases at pace. This will really help us understand how you can fit into our team.
Be Customer-Focused: Since this role is all about supporting homeowners, make sure to emphasise your passion for delivering outstanding customer experiences. Share any relevant stories that showcase your ability to handle sensitive situations professionally.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Moat Homes
✨Know Your Stuff
Make sure you brush up on leasehold property knowledge and the specifics of Right to Buy and Right to Acquire. Familiarise yourself with common post-sales processes, as this will show your potential employer that you're ready to hit the ground running.
✨Showcase Your Organisational Skills
Since this role requires managing multiple cases at pace, be prepared to discuss how you stay organised. Bring examples of tools or methods you use to keep track of tasks and deadlines, and demonstrate your attention to detail.
✨Customer Service is Key
This position is all about delivering excellent customer service. Think of specific instances where you've gone above and beyond for a customer, and be ready to share these stories during your interview to highlight your commitment to a positive customer experience.
✨Practice Your Communication Skills
You'll be communicating with various stakeholders, so practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your responses and ensure you come across as professional and approachable.