At a Glance
- Tasks: Manage neighbourhood services, ensuring community engagement and support for residents.
- Company: Join a supportive organisation focused on enhancing local communities.
- Benefits: Competitive salary, generous time off, and growth opportunities.
- Other info: Agile working with provided tech for both on-site and remote tasks.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Experience in tenancy management and strong communication skills required.
The predicted salary is between 32936 - 41170 £ per year.
Hours: 35 hours per week
Contract: Fixed‑term contract for up to 12 months (maternity cover)
Location: London Southeast (Bexley, Bromley, and Greenwich) – agile working, with contractual base at Pollards Hill, Mitcham
Salary: £32,936 to £41,170 per annum (salary offered dependent on experience) plus Essential Car User Allowance of £2,329 and London Allowance of £2,739 per annum.
We support agile working and provide laptops, tablets, and phones for on‑site and remote work.
Responsibilities
- Conduct regular estate inspections and monitor cleaning and gardening contracts
- Manage tenancy and leasehold queries in line with service standards
- Ensure managing agents deliver value‑for‑money services
- Take prompt enforcement action on anti‑social behaviour and tenancy breaches
- Support new tenants and shared owners through sign‑ups and onboarding
- Handle complaints and ensure compliance with the Housing Ombudsman Code
- Fulfil safeguarding obligations, signpost vulnerable residents to key agencies, and provide appropriate support in our capacity as landlord
Qualifications
- Strong knowledge of tenancy and leasehold management
- Experience in handling anti‑social behaviour and community engagement
- Excellent communication and problem‑solving skills
- Strong time‑management skills and ability to manage a complex caseload while meeting deadlines
- Relevant housing qualification (or willingness to work toward one)
- A full UK driving licence and access to transport
Salary and benefits
- Salary: £32,936 to £41,170 per annum (dependent on experience)
- Allowances: Essential Car User Allowance £2,329, London Allowance £2,739
- Additional: Competitive salary, generous time off, and opportunities for growth.
Legal: This role is exempt under the Rehabilitation of Offenders Act 1974; a Disclosure and Barring Service check will be required before confirming an offer of employment.
Neighbourhood Services Manager employer: Moat Homes
As a Neighbourhood Services Manager, you will join a supportive and dynamic team dedicated to enhancing community living in the vibrant areas of Bexley, Bromley, and Greenwich. Our agile working culture promotes flexibility, allowing you to balance your professional and personal life while benefiting from competitive salaries, generous time off, and ample opportunities for career development. With a focus on employee well-being and community engagement, we are committed to making a meaningful impact in the lives of our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Services Manager
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Moat Homes, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Moat Homes and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Neighbourhood Services Manager
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Moat Homes and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Moat Homes
✨Get to Know Public Sector Values
Before your interview with Moat Homes, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Moat Homes.
