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- Tasks: Join our team to support homes and communities across Essex with essential property repairs.
- Company: Moat, a community-focused housing association making a positive impact.
- Benefits: Competitive salary, generous leave, and hybrid work options for flexibility.
- Other info: Recognised as one of 'The Sunday Times Best Places to Work' in 2025.
- Why this job: Make a real difference in the lives of older and vulnerable people in your community.
- Qualifications: Experience in property repairs and a valid driving licence are essential.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for a Neighbourhood Response Officer to join our Neighbourhood Response teams, to cover our homes and communities across Essex. Your experience of completing general property repairs will be valuable to ensure you're able to provide an effective service in customers' homes and communal areas. Together with a current driving licence, an appreciation of the needs of older or vulnerable people and of the role of a housing association are a must.
Moat is a housing association in the South East of England, owning and managing over 20,000 homes across London, Kent, Essex, and Sussex. We're more than just a housing provider; we're a community focused organisation dedicated to creating positive change in the lives of our customers and the neighbourhoods we serve. As one of the Homes England delivery partners, we develop around 600 new homes every year. Our team of over 450 passionate professionals are committed to providing high quality, affordable homes, and excellent services to our customers.
Our Values
- Own it: We take responsibility for our actions and deliver on our promises.
- Better together: We believe in the power of collaboration to achieve greater outcomes.
- Lead by example: We set high standards and inspire others through our commitment to excellence.
Benefits
- Competitive salary and generous leave.
- Personal and professional development opportunities.
- Hybrid work arrangement allowing you to work from our spacious Dartford office two to three days a week while also giving you the flexibility to work from home or another location that suits your needs.
- Recognised as one of 'The Sunday Times Best Places to Work' in 2025.
Neighbourhood Response Officer employer: Moat Homes
Contact Detail:
Moat Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Response Officer
✨Tip Number 1
Get to know the company! Research Moat and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their community-focused team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to property repairs and customer service. Think about real-life examples from your experience that demonstrate your skills and how you can contribute to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Moat and making a difference in the neighbourhoods we serve.
We think you need these skills to ace Neighbourhood Response Officer
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your experience with general property repairs in your application. We want to see how your skills can help us provide an effective service in our customers' homes and communal areas.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the values and needs of Moat. Show us how you align with our commitment to creating positive change in the communities we serve.
Highlight Your Driving Licence: Since a current driving licence is a must for this role, make sure to mention it clearly in your application. It’s one of those key details that can set you apart from other candidates.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and is considered promptly!
How to prepare for a job interview at Moat Homes
✨Know Your Stuff
Make sure you brush up on your knowledge of general property repairs. Be ready to discuss specific examples from your past experience that demonstrate your skills. This will show the interviewers that you’re not just familiar with the tasks but can also handle them effectively.
✨Show You Care
Since this role involves working with older or vulnerable people, it’s crucial to express your understanding and appreciation of their needs. Share any relevant experiences where you’ve made a positive impact in someone’s life, as this will resonate well with the values of the housing association.
✨Drive Home Your Points
Having a current driving licence is a must for this position. Be prepared to talk about how your driving experience has helped you in previous roles, especially in terms of reliability and reaching customers efficiently. This will reinforce your suitability for the job.
✨Embrace Collaboration
The organisation values teamwork, so be ready to discuss how you’ve worked effectively with others in the past. Highlight instances where collaboration led to better outcomes, showing that you embody the 'Better together' ethos they cherish.