At a Glance
- Tasks: Manage housing services and build strong, safe communities with a diverse portfolio.
- Company: Join Moat, a friendly team dedicated to excellent housing services.
- Benefits: Competitive salary, generous time off, and personal growth opportunities.
- Other info: Be part of an award-winning workplace that values collaboration and innovation.
- Why this job: Make a real difference in your community while working with a supportive team.
- Qualifications: Experience in tenancy management and excellent communication skills required.
The predicted salary is between 32936 - 41170 £ per year.
Are you passionate about delivering excellent housing services and building strong, safe communities? At Moat, we're looking for a proactive and customer-focused Neighbourhood Services Manager to join our team and take ownership of a diverse housing portfolio. In this role, you'll be the face of Moat in our communities - managing tenancies and leases, ensuring high standards in estate services, and responding swiftly to anti-social behaviour and tenancy breaches. You'll work closely with residents, contractors, and managing agents to ensure our neighbourhoods are clean, safe, and well-maintained.
What you'll be doing:
- Conducting regular estate inspections and monitoring cleaning and gardening contracts
- Managing tenancy and leasehold queries in line with service standards
- Ensuring managing agents deliver value-for-money services
- Taking prompt enforcement action on ASB and tenancy breaches
- Supporting new tenants and shared owners through sign-ups and onboarding
- Handling complaints and ensuring compliance with the Housing Ombudsman Code
- Fulfilling our safeguarding obligations, ensuring that vulnerable residents are signposted to key agencies and providing appropriate support in our capacity as landlord
Own it: We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities.
Better together: We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities.
Lead by example: We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.
Be the change: We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.
Strong knowledge of tenancy and leasehold management. Experience in handling ASB and community engagement. Excellent communication and problem-solving skills. You'll have excellent time management skills with an ability to manage a complex caseload whilst adhering to important deadlines. A relevant housing qualification (or willingness to work towards one). A full UK driving licence and access to transport.
If you're ready to make a meaningful impact and be a trusted ambassador for Moat, we'd love to hear from you.
Hours: 35 hours per week
Salary: £32,936 to £41,170 per annum (salary offered dependent on experience) plus Essential Car User Allowance of £2,329, and London Allowance of £2,739 per annum.
Contract: Permanent
Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of 'The Sunday Times Best Places to Work' in 2025.
If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you!
Interested? We'd love to hear from you!
Neighbourhood Housing Services Manager employer: Moat Homes
At Moat, we pride ourselves on fostering a supportive and collaborative work environment where our employees can thrive. As a Neighbourhood Housing Services Manager, you'll not only enjoy competitive salaries and generous time off but also have ample opportunities for personal and professional growth within a company recognised as one of 'The Sunday Times Best Places to Work'. Join us in making a meaningful impact in our communities while being part of a friendly team that values excellence and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Housing Services Manager
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Moat. Understand their values and how they operate in the community. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to housing services and community engagement. Practise your responses with a friend or in front of a mirror. The more comfortable you are, the better you'll come across during the actual interview.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've handled difficult situations in the past, especially regarding anti-social behaviour or tenancy issues. This will demonstrate your ability to manage challenges effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Neighbourhood Housing Services Manager
Some tips for your application 🫡
Show Your Passion:Make sure to express your passion for delivering excellent housing services in your application. We want to see that you genuinely care about building strong, safe communities and how your experience aligns with this.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your relevant skills and experiences, especially in tenancy management and community engagement. We love seeing how you can fit into our team!
Be Clear and Concise:When writing your application, keep it clear and concise. We appreciate straightforward communication, so make sure to get to the point while showcasing your problem-solving skills and experience in handling ASB.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you’ll find all the details you need to make your application stand out!
How to prepare for a job interview at Moat Homes
✨Know Your Stuff
Make sure you brush up on your knowledge of tenancy and leasehold management. Familiarise yourself with the key responsibilities of a Neighbourhood Housing Services Manager, especially around anti-social behaviour and community engagement. This will show that you're proactive and ready to take ownership of the role.
✨Showcase Your Communication Skills
As you'll be the face of Moat in the community, it's crucial to demonstrate your excellent communication skills during the interview. Prepare examples of how you've effectively handled complaints or resolved conflicts in the past. This will highlight your problem-solving abilities and customer-focused approach.
✨Emphasise Teamwork
Moat values collaboration, so be ready to discuss how you've worked well in teams before. Share specific instances where you’ve collaborated with colleagues, residents, or contractors to achieve positive outcomes. This will align with their 'Better together' ethos and show that you can contribute to a supportive work environment.
✨Be Ready to Discuss Innovation
The role requires someone who can embrace change and drive positive outcomes. Think of examples where you've introduced innovative solutions or improved processes in your previous roles. This will demonstrate your ability to 'Be the change' and your commitment to enhancing housing services.
