At a Glance
- Tasks: Manage housing services and build strong communities while ensuring high standards.
- Company: Join Moat, a supportive team dedicated to making a difference.
- Benefits: Competitive salary, generous time off, and opportunities for personal and professional growth.
- Other info: Agile working with provided tech and a friendly, collaborative environment.
- Why this job: Be the face of Moat in your community and make a real impact.
- Qualifications: Experience in tenancy management and excellent communication skills required.
The predicted salary is between 32936 - 41170 £ per year.
Hours: 35 hours per week
Salary: £32,936 to £41,170 per annum (salary offered dependent on experience) plus Essential Car User Allowance of £2,329, and London Allowance of £2,739 per annum.
Contract: Fixed-term contract for up to 12 months (maternity cover)
Location: London Southeast (Bexley, Bromley and Greenwich) - agile working, with contractual base, Pollards Hill, Mitcham.
We are avid supporters of agile working, and you will be provided with a laptop, tablet, and phone in order to work out and about on your patch, from home and in our offices.
Are you passionate about delivering excellent housing services and building strong, safe communities? At Moat, we’re looking for a proactive and customer-focused Neighbourhood Services Manager to join our team and take ownership of a diverse housing portfolio. In this role, you’ll be the face of Moat in our communities—managing tenancies and leases, ensuring high standards in estate services, and responding swiftly to anti-social behaviour and tenancy breaches. You’ll work closely with residents, contractors, and managing agents to ensure our neighbourhoods are clean, safe, and well-maintained.
What you’ll be doing:
- Conducting regular estate inspections and monitoring cleaning and gardening contracts
- Managing tenancy and leasehold queries in line with service standards
- Ensuring managing agents deliver value-for-money services
- Taking prompt enforcement action on ASB and tenancy breaches
- Supporting new tenants and shared owners through sign-ups and onboarding
- Handling complaints and ensuring compliance with the Housing Ombudsman Code
- Fulfilling our safeguarding obligations, ensuring that vulnerable residents are signposted to key agencies and providing appropriate support in our capacity as landlord
What we’re looking for:
- Strong knowledge of tenancy and leasehold management
- Experience in handling ASB and community engagement
- Excellent communication and problem-solving skills
- Excellent time management skills with an ability to manage a complex caseload whilst adhering to important deadlines
- A relevant housing qualification (or willingness to work towards one)
- A full UK driving licence and access to transport
If you’re ready to make a meaningful impact and be a trusted ambassador for Moat, we’d love to hear from you.
Our Values:
- Own it: We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities.
- Better together: We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities.
- Lead by example: We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.
- Be the change: We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.
Why join us?
Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of 'The Sunday Times Best Places to Work' in 2025.
If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you!
Interested? We’d love to hear from you! If you think this role is a good fit for you and you're ready to make a difference, please fill out the online application form on our website by 11pm on Sunday 7 June 2026. We will reach out via email if we would like to invite you for an interview. It’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.
Interview Dates will be 25th & 26th June 2026. You’ll join us on 3 August 2026 and begin with a structured, week‑long corporate induction, giving you the time, knowledge and connections to start your career with Moat on the right foot.
Please note this role is exempt under the Rehabilitation of Offenders Act (1974) which means that if you are successful, we will have to obtain a disclosure and barring service check before confirming the offer of employment with you.
We encourage you to apply early, as we may close the advert before this date if we receive good interest. We're looking forward to reading your application! If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk.
Neighbourhood Services Manager in London employer: Moat Homes
At Moat, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture that empowers our employees to make a meaningful impact in the communities we serve. With competitive salaries, generous time off, and numerous opportunities for personal and professional growth, our team members enjoy a fulfilling career while working in a dynamic environment across London Southeast. Join us and be part of a company recognised as one of 'The Sunday Times Best Places to Work' in 2025, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Services Manager in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Moat. Understand their values and what they stand for. This will help you connect your experiences to their mission and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to tenancy management and community engagement. Think about specific examples from your past experiences that demonstrate your skills and how you’ve handled challenges. We want to hear your stories!
✨Tip Number 3
Dress the part! Even if the role supports agile working, showing up in smart attire can make a great first impression. It shows that you respect the opportunity and are serious about the role. Plus, it boosts your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Don’t forget to mention something specific from the interview to make it personal!
We think you need these skills to ace Neighbourhood Services Manager in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for delivering excellent housing services shine through. We want to see that you genuinely care about building strong, safe communities and how your experience aligns with this.
Be Specific:Use concrete examples from your past experiences to demonstrate your skills in tenancy management and community engagement. We love seeing how you've tackled challenges and made a positive impact in your previous roles.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your relevant experience and skills that match what we're looking for. This shows us that you've done your homework and are serious about joining our team.
Apply Through Our Website:Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Moat Homes
✨Know Your Stuff
Make sure you brush up on your knowledge of tenancy and leasehold management. Familiarise yourself with the key responsibilities of a Neighbourhood Services Manager, especially around anti-social behaviour and community engagement. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role involves working closely with residents and contractors, be prepared to demonstrate your excellent communication skills. Think of examples where you've successfully resolved issues or engaged with the community. This will highlight your problem-solving abilities and your commitment to delivering high-quality services.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Prepare by thinking about how you would handle specific situations related to tenancy breaches or complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewers to follow your thought process.
✨Emphasise Your Team Spirit
Moat values collaboration, so be ready to discuss how you've worked effectively in teams before. Share experiences where you've contributed to a positive team environment or led initiatives that benefited your colleagues and the community. This will show that you align with their values of 'Better together' and 'Lead by example.'
