At a Glance
- Tasks: Manage housing services and build strong, safe communities with a diverse portfolio.
- Company: Join Moat, a friendly team dedicated to excellent housing services.
- Benefits: Competitive salary, generous time off, and opportunities for personal and professional growth.
- Other info: Be part of an award-winning workplace recognised for its positive culture.
- Why this job: Make a meaningful impact in your community while working with a supportive team.
- Qualifications: Experience in tenancy management and excellent communication skills required.
The predicted salary is between 32936 - 41170 £ per year.
Are you passionate about delivering excellent housing services and building strong, safe communities? At Moat, we're looking for a proactive and customer-focused Neighbourhood Services Manager to join our team and take ownership of a diverse housing portfolio. In this role, you'll be the face of Moat in our communities - managing tenancies and leases, ensuring high standards in estate services, and responding swiftly to anti-social behaviour and tenancy breaches. You'll work closely with residents, contractors, and managing agents to ensure our neighbourhoods are clean, safe, and well-maintained.
What you'll be doing:
- Conducting regular estate inspections and monitoring cleaning and gardening contracts
- Managing tenancy and leasehold queries in line with service standards
- Ensuring managing agents deliver value-for-money services
- Taking prompt enforcement action on ASB and tenancy breaches
- Supporting new tenants and shared owners through sign-ups and onboarding
- Handling complaints and ensuring compliance with the Housing Ombudsman Code
- Fulfilling our safeguarding obligations, ensuring that vulnerable residents are signposted to key agencies and providing appropriate support in our capacity as landlord
Our values:
- Own it: We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities.
- Better together: We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities.
- Lead by example: We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.
- Be the change: We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.
Requirements:
- Strong knowledge of tenancy and leasehold management
- Experience in handling ASB and community engagement
- Excellent communication and problem-solving skills
- Excellent time management skills with an ability to manage a complex caseload whilst adhering to important deadlines
- A relevant housing qualification (or willingness to work towards one)
- A full UK driving licence and access to transport
If you're ready to make a meaningful impact and be a trusted ambassador for Moat, we'd love to hear from you.
Hours: 35 hours per week
Salary: £32,936 to £41,170 per annum (salary offered dependent on experience) plus Essential Car User Allowance of £2,329, and London Allowance of £2,739 per annum.
Contract: Permanent
Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of 'The Sunday Times Best Places to Work' in 2025.
If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you!
Interested? We'd love to hear from you!
Neighbourhood Housing Services Manager in London employer: Moat Homes
At Moat, we pride ourselves on fostering a supportive and collaborative work environment where our employees can thrive. As a Neighbourhood Housing Services Manager, you'll enjoy competitive salaries, generous time off, and ample opportunities for personal and professional growth, all while making a meaningful impact in the communities we serve. Join us and be part of a team that values excellence, innovation, and the well-being of our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Housing Services Manager in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Moat. Understand their values and how they operate in the community. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to housing services and community engagement. Practise your responses with a friend or in front of a mirror. The more comfortable you are, the better you'll come across during the actual interview.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've handled difficult situations in the past, especially regarding anti-social behaviour or tenancy issues. This will demonstrate your ability to manage challenges effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional, and it keeps you fresh in their minds!
We think you need these skills to ace Neighbourhood Housing Services Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for delivering excellent housing services shine through. We want to see how you can contribute to building strong, safe communities, so share your experiences and motivations that align with our mission.
Tailor Your Application:Make sure to tailor your application specifically for the Neighbourhood Housing Services Manager role. Highlight your relevant experience in tenancy and leasehold management, and don’t forget to mention any successes you've had in handling ASB or community engagement.
Be Clear and Concise:We appreciate clarity! Keep your application clear and concise, focusing on your key skills and experiences. Use bullet points where possible to make it easy for us to read and understand your qualifications at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to be part of the Moat team!
How to prepare for a job interview at Moat Homes
✨Know Your Stuff
Make sure you brush up on your knowledge of tenancy and leasehold management. Familiarise yourself with the key responsibilities of a Neighbourhood Housing Services Manager, especially around anti-social behaviour and community engagement. This will show that you're not just interested in the role but also understand the challenges it entails.
✨Showcase Your Communication Skills
As this role involves working closely with residents and contractors, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully handled complaints or resolved conflicts in the past. This will demonstrate your excellent communication and problem-solving skills.
✨Demonstrate Your Proactivity
Moat values innovation and proactive approaches. Think of instances where you've taken the initiative to improve services or processes in your previous roles. Be ready to discuss how you can bring that same energy to managing tenancies and ensuring high standards in estate services.
✨Emphasise Teamwork
Since collaboration is key at Moat, prepare to talk about your experiences working in teams. Highlight how you've contributed to achieving common goals and how you can work effectively with colleagues, customers, and partners to strengthen communities. This will align well with their 'Better together' ethos.
