At a Glance
- Tasks: Transform performance and improve services using data and insights.
- Company: Join Moat, a company dedicated to safe, high-quality homes and community service.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Permanent role with a supportive team environment.
- Why this job: Make a real impact on customer outcomes and community well-being.
- Qualifications: Passion for data analysis and a commitment to service excellence.
The predicted salary is between 47554 - 59435 £ per year.
Hours: 35 hours per week, Monday–Friday
Salary: £47,554 - £59,435 per annum (salary offered dependent on experience)
Contract: Permanent
Location: Hybrid between our Mariner House, Dartford office and home
Interviews: will take place on 28 April
At Moat, our people are central to delivering safe, high-quality homes and services that enable our customers to thrive. By supporting, developing and empowering our colleagues, we ensure they can provide the best possible service to the communities we serve.
We are looking for a Service Excellence Partner to play a key role in transforming how we understand performance, improve services and ensure regulatory compliance. This is an exciting opportunity for someone who is passionate about using data and insight to make a tangible difference to customer outcomes.
As a Service Excellence Partner, you will work at the centre of our Property.
Service Excellence Partner - Property in Kent employer: Moat Homes
Moat Homes in Dartford is an excellent employer, offering a supportive and collaborative work environment where you can launch your career in housing and projects. With a strong focus on employee growth, you will benefit from comprehensive training opportunities that enhance your skills and advance your career in surveying. The company values teamwork and provides a platform for meaningful contributions to community development.
StudySmarter Expert Advice🤫
We think this is how you could land Service Excellence Partner - Property in Kent
✨Tip Number 1
Network like a pro! Reach out to current employees at Moat on LinkedIn or through mutual connections. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by diving deep into Moat's values and recent projects. We want to show that we’re not just a good fit for the role, but that we genuinely care about their mission to improve customer outcomes.
✨Tip Number 3
Practice makes perfect! Grab a mate and do some mock interviews. This will help us articulate our passion for service excellence and how we can leverage data to enhance performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re serious about joining the Moat team.
We think you need these skills to ace Service Excellence Partner - Property in Kent
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Excellence Partner role. Highlight your experience with data and customer service, as these are key to what we’re looking for!
Show Your Passion:Let your enthusiasm for improving services shine through in your application. We want to see how you can make a difference in our communities, so share any relevant experiences that showcase your commitment.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to explain your skills and experiences, making it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Moat Homes
✨Know Your Stuff
Make sure you understand the role of a Service Excellence Partner and how it fits into the property sector. Brush up on Moat's mission and values, and think about how your experience aligns with their focus on customer outcomes and regulatory compliance.
✨Data is Key
Since this role involves using data to drive improvements, be prepared to discuss your experience with data analysis. Bring examples of how you've used insights to enhance service delivery or performance in previous roles.
✨Show Your Passion
Let your enthusiasm for improving services shine through. Talk about why you're passionate about customer service and how you believe data can make a difference. This will help you connect with the interviewers on a personal level.
✨Ask Smart Questions
Prepare thoughtful questions that show your interest in the role and the company. Ask about their current challenges in service excellence or how they measure success in this position. This demonstrates your proactive approach and genuine interest in contributing to their goals.
