At a Glance
- Tasks: Analyse data and customer feedback to drive impactful insights and improvements.
- Company: Join Moat, a company dedicated to putting customers at the heart of its services.
- Benefits: Enjoy competitive salaries, generous time off, and personal growth opportunities.
- Other info: Hybrid work model with a focus on collaboration and innovation.
- Why this job: Make a real difference by using data to influence positive change in communities.
- Qualifications: Degree-level education with strong statistical skills and experience in data analysis.
The predicted salary is between 30000 - 40000 € per year.
Contract: Permanent
Location: Hybrid between our Mariner House, Dartford office and home
Interviews will take place on: 28 May 2026
About the role
At Moat, insight plays a vital role in shaping the services we deliver and ensuring our customers remain at the heart of everything we do. By combining robust data analysis, customer feedback and research, we support evidence‑based decision making that drives continuous improvement and helps our communities thrive. We are looking for an Insight Analyst to support the Insight Manager in delivering high‑quality, data‑driven insights through quantitative and qualitative research. This role will help improve key business performance measures and customer outcomes, providing insight that informs both strategic and operational decision‑making across Moat. As an Insight Analyst, you will work closely with colleagues across the transformation, customer and data teams to ensure insight and customer voice shape service design and improvement activity.
Key Responsibilities
- You will analyse a wide range of internal and external data, manage customer feedback systems and surveys, and translate complex technical findings into clear, actionable insights for non‑technical and senior audiences.
- This is a varied and analytical role, ideal for someone who enjoys using data to tell a compelling story and influence positive change.
Qualifications and Experience
- Degree‑level education with a strong statistical element or professional equivalent (e.g. MRS Advanced Certificate)
- Strong understanding of quantitative research methods and appropriate statistical analysis techniques
- Practical experience using SPSS or equivalent software (e.g. R, SAS, STATA) to conduct analysis and reporting
- Experience applying statistical models to real‑world business problems
- Ability to translate technical concepts into clear, actionable insights for non‑technical and senior audiences
- Experience of project management and client or stakeholder liaison
Benefits
Competitive salaries, generous time off, and many opportunities to grow personally and professionally.
Insights Analyst in Kent employer: Moat Homes
At Moat, we pride ourselves on being an exceptional employer that values insight-driven decision-making and community impact. Our hybrid work model between our Dartford office and home offers flexibility, while our commitment to employee growth through competitive salaries and generous time off ensures a supportive work culture. Join us to be part of a team that not only prioritises data analysis but also fosters personal and professional development in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Insights Analyst in Kent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to data analysis. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Showcase your analytical skills with a portfolio! Create a few case studies or examples of your work that highlight your ability to turn data into actionable insights. This will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Insights Analyst in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Insights Analyst role. Highlight your experience with data analysis, customer feedback systems, and any relevant software like SPSS. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about data-driven insights and how you can contribute to our mission at Moat. Keep it engaging and relevant to the role.
Showcase Your Analytical Skills:In your application, don’t forget to showcase your analytical skills. Provide examples of how you've used quantitative and qualitative research to drive decision-making in previous roles. We love seeing real-world applications!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Moat Homes
✨Know Your Data Tools
Make sure you brush up on your knowledge of SPSS or any equivalent software like R or SAS. Be ready to discuss how you've used these tools in past projects, as this will show your practical experience and understanding of quantitative research methods.
✨Translate Technical Jargon
Prepare to explain complex statistical concepts in simple terms. Think about examples where you've successfully communicated technical findings to non-technical audiences. This will demonstrate your ability to make data accessible and actionable for everyone.
✨Showcase Your Analytical Skills
Be ready to share specific instances where your analysis led to positive changes or improvements. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your impact on business performance measures.
✨Engage with Insight-Driven Questions
During the interview, ask insightful questions about how Moat uses data to shape their services. This shows your genuine interest in the role and helps you understand how you can contribute to their mission of putting customers at the heart of everything they do.
