At a Glance
- Tasks: Analyse data to provide insights that improve customer experience and business performance.
- Company: Join Moat, a company dedicated to putting customers at the heart of everything we do.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on impactful decision-making.
- Why this job: Use your analytical skills to influence positive change and drive continuous improvement.
- Qualifications: Degree-level education in a statistical field and experience with data analysis software.
The predicted salary is between 35757 - 44696 € per year.
Hours: 35 hours per week, Monday–Friday
Salary: £35,757 - £44,696 per annum dependent on experience
Contract: Permanent
Location: Hybrid between our Mariner House, Dartford office and home
Interviews will take place on 28 May 2026
At Moat, insight plays a vital role in shaping the services we deliver and ensuring our customers remain at the heart of everything we do. By combining robust data analysis, customer feedback and research, we support evidence‑based decision making that drives continuous improvement and helps our communities thrive.
We are looking for an Insight Analyst to support the Insight Manager in delivering high‑quality, data‑driven insights through quantitative and qualitative research. This role will help improve key business performance measures and customer outcomes, providing insight that informs both strategic and operational decision‑making across Moat.
As an Insight Analyst, you will work closely with colleagues across the transformation, customer and data teams to ensure insight and customer voice shape service design and improvement activity. You will analyse a wide range of internal and external data, manage customer feedback systems and surveys, and translate complex technical findings into clear, actionable insights for non‑technical and senior audiences. This is a varied and analytical role, ideal for someone who enjoys using data to tell a compelling story and influence positive change.
What We’re Looking For
We’re seeking a highly analytical, curious and motivated individual with strong technical skills and a passion for using insight to improve customer experience and business performance. You will be comfortable working with complex data, confident explaining findings to a range of audiences, and collaborative in your approach to working across teams.
Essential
- Degree‑level education with a strong statistical element or professional equivalent (e.g. MRS Advanced Certificate)
- Strong understanding of quantitative research methods and appropriate statistical analysis techniques
- Practical experience using SPSS or equivalent software (e.g. R, SAS, STATA) to conduct analysis and reporting
- Experience applying statistical models to real‑world business problems
- Ability to translate technical concepts into clear, actionable insights for non‑technical and senior audiences
- Experience of project management and client or stakeholder liaison
Insight Analyst in Kent employer: Moat Homes
At Moat, we pride ourselves on being an exceptional employer that values insight and innovation. Our hybrid working model between our Dartford office and home offers flexibility, while our commitment to employee growth through continuous training and development ensures that you can thrive in your career. Join us to be part of a collaborative culture where your analytical skills will directly impact our communities and enhance customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Insight Analyst in Kent
✨Tip Number 1
Network like a pro! Reach out to current Insight Analysts or professionals in the field on LinkedIn. Ask them about their experiences and any tips they might have for landing a role like this. You never know who might have a lead on an opportunity!
✨Tip Number 2
Prepare for your interview by brushing up on your data analysis skills. Be ready to discuss specific projects where you used SPSS or similar software. Show us how you can turn complex data into actionable insights that drive change!
✨Tip Number 3
Practice your storytelling skills! As an Insight Analyst, you'll need to convey your findings clearly. Try explaining a past project to a friend or family member who isn’t in the field. If they understand it, you’re on the right track!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in our mission. Tailor your application to highlight how your analytical skills can help improve customer experience and business performance at Moat.
We think you need these skills to ace Insight Analyst in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Insight Analyst role. Highlight your analytical skills, experience with data analysis software like SPSS, and any relevant projects that showcase your ability to translate complex data into actionable insights.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you're the perfect fit for the role. Use it to express your passion for data-driven insights and how your background aligns with our mission at Moat. Don’t forget to mention specific experiences that demonstrate your skills!
Showcase Your Analytical Mindset:In your application, be sure to highlight your curiosity and analytical mindset. Share examples of how you've used data to influence decision-making or improve customer experiences in previous roles. We love seeing how you think!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and allows you to keep track of your application status easily. We can’t wait to hear from you!
How to prepare for a job interview at Moat Homes
✨Know Your Data Inside Out
As an Insight Analyst, you'll be working with complex data. Make sure you brush up on your statistical methods and tools like SPSS or R before the interview. Be ready to discuss how you've used these in past projects and how they can apply to the role at Moat.
✨Tell a Compelling Story
Your ability to translate data into actionable insights is key. Prepare examples of how you've turned complex findings into clear narratives for non-technical audiences. This will show your potential employer that you can communicate effectively across teams.
✨Show Your Curiosity
Demonstrate your analytical mindset by asking insightful questions about Moat's current data practices and challenges. This not only shows your interest in the role but also your proactive approach to problem-solving.
✨Collaborate and Connect
Highlight your experience working with different teams. Share examples of how you've collaborated with stakeholders to improve business performance. This will showcase your teamwork skills, which are essential for the Insight Analyst position.
