At a Glance
- Tasks: Deliver excellent housing services and build strong, safe communities.
- Company: Join Moat, a proactive and customer-focused housing provider.
- Benefits: Competitive salary, essential car user allowance, and London allowance.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a meaningful impact as a trusted ambassador for your community.
- Qualifications: Knowledge of tenancy management and strong communication skills required.
The predicted salary is between 32936 - 41170 £ per year.
Are you passionate about delivering excellent housing services and building strong, safe communities? At Moat, we’re looking for a proactive and customer‑focused Neighbourhood Services Manager to join our team and take ownership of a diverse housing portfolio.
Responsibilities:
- Conducting regular estate inspections and monitoring cleaning and gardening contracts
- Managing tenancy and leasehold queries in line with service standards
- Ensuring managing agents deliver value‑for‑money services
- Taking prompt enforcement action on ASB and tenancy breaches
- Supporting new tenants and shared owners through sign‑ups and onboarding
- Handling complaints and ensuring compliance with the Housing Ombudsman Code
- Fulfilling safeguarding obligations, ensuring vulnerable residents are signposted to key agencies and providing appropriate support in our capacity as landlord
Requirements / Qualifications:
- Strong knowledge of tenancy and leasehold management
- Experience in handling ASB and community engagement
- Excellent communication and problem‑solving skills
- Excellent time‑management skills with an ability to manage a complex caseload while adhering to important deadlines
- A relevant housing qualification (or willingness to work towards one)
- A full UK driving licence and access to transport
Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares themselves as having a disability and meets the minimum criteria for the job as defined by the employer. For more details please see our Disability Confident statement.
Working Hours: 35 hours per week.
Salary: £32,936 to £41,170 per annum (salary offered dependent on experience) plus Essential Car User Allowance of £2,329, and London Allowance of £2,739 per annum.
Contract: Permanent.
If you’re ready to make a meaningful impact and be a trusted ambassador for Moat, we’d love to hear from you.
Housing Officer - South East London employer: Moat Homes
At Moat, we pride ourselves on fostering a supportive and inclusive work environment where our employees can thrive. As a Housing Officer in South East London, you will benefit from competitive salaries, essential car user allowances, and opportunities for professional development, all while making a tangible difference in the lives of residents. Join us to be part of a dedicated team that values community engagement and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer - South East London
✨Tip Number 1
Get to know the company! Research Moat and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Moat, giving you an edge over other candidates.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences that demonstrate your problem-solving skills and ability to handle ASB or community engagement. We want to see how you’ve made a difference in similar roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housing Officer - South East London
Some tips for your application 🫡
Show Your Passion:Make sure to express your enthusiasm for delivering excellent housing services in your application. We want to see that you genuinely care about building strong, safe communities!
Tailor Your CV:Customise your CV to highlight your experience in tenancy and leasehold management. We’re looking for specific examples that demonstrate your skills in handling ASB and community engagement.
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure to outline your relevant experience and how it aligns with the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position.
How to prepare for a job interview at Moat Homes
✨Know Your Stuff
Make sure you brush up on your knowledge of tenancy and leasehold management. Familiarise yourself with the Housing Ombudsman Code and be ready to discuss how you've handled ASB and community engagement in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in previous roles. Think about specific situations where you managed a caseload effectively or resolved tenant complaints, as this will demonstrate your ability to handle the challenges of the role.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Good communication is key in this role, so be ready to explain how you would support new tenants and manage queries while ensuring compliance with service standards.
✨Demonstrate Your Passion
Let your enthusiasm for delivering excellent housing services shine through. Share why you're passionate about building strong communities and how you can contribute to Moat's mission, making it clear that you're not just looking for a job, but a chance to make a difference.
