At a Glance
- Tasks: Conduct estate inspections, manage tenancy queries, and support new tenants.
- Company: Join a friendly team at Moat, dedicated to great work and community support.
- Benefits: Competitive salary, generous time off, and opportunities for personal and professional growth.
- Other info: Agile working with provided tech to support your role.
- Why this job: Make a real difference in your community while developing your career in housing.
- Qualifications: Knowledge of tenancy management and strong communication skills required.
The predicted salary is between 32936 - 41170 £ per year.
Hours: 35 hours per week
Salary: £32,936 to £41,170 per annum (salary offered dependent on experience) plus Essential Car User Allowance of £2,329, and London Allowance of £2,739 per annum.
Contract: Permanent
Location: London Southeast (Bexley, Bromley and Greenwich) – agile working, with contractual base, Pollards Hill, Mitcham.
We are avid supporters of agile working, and you will be provided with a laptop, tablet, and phone to work out and about on your patch, from home and in our offices.
What You'll Be Doing
- Conducting regular estate inspections and monitoring cleaning and gardening contracts
- Managing tenancy and leasehold queries in line with service standards
- Ensuring managing agents deliver value‑for‑money services
- Taking prompt enforcement action on ASB and tenancy breaches
- Supporting new tenants and shared owners through sign‑ups and onboarding
- Handling complaints and ensuring compliance with the Housing Ombudsman Code
- Fulfilling our safeguarding obligations, ensuring that vulnerable residents are signposted to key agencies and providing appropriate support in our capacity as landlord
What We're Looking For
- Strong knowledge of tenancy and leasehold management
- Experience in handling ASB and community engagement
- Excellent communication and problem‑solving skills
- Excellent time‑management skills with an ability to manage a complex caseload whilst adhering to important deadlines
- A relevant housing qualification (or willingness to work towards one)
- A full UK driving licence and access to transport
Benefits
Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally.
Housing Officer employer: Moat Homes
At Moat, we pride ourselves on being an excellent employer, offering a supportive and collaborative work environment that values agile working. Our employees enjoy competitive salaries, generous time off, and numerous opportunities for personal and professional growth, all while making a meaningful impact in the communities of London Southeast. With a commitment to employee well-being and development, Moat is the ideal place for those looking to thrive in their careers as Housing Officers.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Network like a pro! Reach out to current or former Housing Officers on LinkedIn or at local events. They can give you insider info about the role and might even refer you for openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to tenancy management and community engagement. We recommend using the STAR method to structure your answers – it’ll help you showcase your problem-solving skills effectively.
✨Tip Number 3
Showcase your knowledge of the Housing Ombudsman Code during interviews. It’s a hot topic, and demonstrating your understanding will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Housing Officer role. Highlight your experience in tenancy and leasehold management, as well as any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about community engagement and how your problem-solving skills can benefit our team. Keep it concise but impactful – we love a good story!
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear language and structure your thoughts logically. We appreciate clarity and professionalism in every piece of writing you submit.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Moat Homes
✨Know Your Stuff
Make sure you brush up on your knowledge of tenancy and leasehold management. Familiarise yourself with the Housing Ombudsman Code and be ready to discuss how you've handled ASB and community engagement in the past.
✨Showcase Your Communication Skills
As a Housing Officer, you'll need to communicate effectively with tenants and stakeholders. Prepare examples of how you've resolved conflicts or managed complaints, highlighting your problem-solving skills.
✨Time Management is Key
With a complex caseload, time management is crucial. Be prepared to discuss how you prioritise tasks and meet deadlines. You might even want to share a specific instance where your time management made a difference.
✨Embrace Agile Working
Since the role involves agile working, show your enthusiasm for flexibility. Talk about your experience working remotely or managing tasks outside of a traditional office setting, and how you stay organised while on the go.
