At a Glance
- Tasks: Conduct estate inspections, manage tenancy queries, and support new tenants.
- Company: Dynamic housing organisation focused on community engagement.
- Benefits: Competitive salary, essential car user allowance, and agile working options.
- Other info: Opportunity for professional growth and a supportive work environment.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Knowledge of tenancy management and strong communication skills required.
The predicted salary is between 32936 - 41170 £ per year.
Hours: 35 hours per week
Salary: £32,936 to £41,170 per annum (salary offered dependent on experience) plus Essential Car User Allowance of £2,329, and London Allowance of £2,739 per annum.
Contract: Fixed‑term contract for up to 12 months (maternity cover)
Location: London Southeast (Bexley, Bromley and Greenwich) – agile working, with contractual base, Pollards Hill, Mitcham.
What you’ll be doing:
- Conducting regular estate inspections and monitoring cleaning and gardening contracts
- Managing tenancy and leasehold queries in line with service standards
- Taking prompt enforcement action on ASB and tenancy breaches
- Supporting new tenants and shared owners through sign‑ups and onboarding
- Handling complaints and ensuring compliance with the Housing Ombudsman Code
- Fulfilling safeguarding obligations, ensuring vulnerable residents are signposted to key agencies and providing appropriate support in our capacity as landlord
What we’re looking for:
- Strong knowledge of tenancy and leasehold management
- Experience in handling ASB and community engagement
- Excellent communication and problem‑solving skills
- Excellent time‑management skills with the ability to manage a complex caseload whilst adhering to important deadlines
- A relevant housing qualification (or willingness to work towards one)
- A full UK driving licence and access to transport
Please note this role is exempt under the Rehabilitation of Offenders Act (1974) which means that if you are successful, we will have to obtain a disclosure and barring service check before confirming the offer of employment with you.
Housing Officer in Greenwich employer: Moat Homes
As a Housing Officer with us, you will join a supportive and dynamic team dedicated to enhancing community living in the vibrant areas of Bexley, Bromley, and Greenwich. We offer competitive salaries, agile working options, and a strong commitment to employee development, ensuring you have the resources and opportunities to grow your career while making a meaningful impact in residents' lives. Our inclusive work culture prioritises collaboration and innovation, making it an excellent place for those passionate about community engagement and housing management.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Greenwich
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to tenancy management and ASB. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you've successfully managed complex cases or resolved tenant issues. This will demonstrate your ability to handle the challenges of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Housing Officer in Greenwich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in tenancy and leasehold management. We want to see how your skills match the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:Since excellent communication is key for this role, use your application to demonstrate how you’ve effectively handled ASB or community engagement in the past. We love seeing real examples that reflect your problem-solving abilities!
Be Organised:Time management is crucial, especially when dealing with a complex caseload. In your application, mention any strategies or tools you use to stay organised and meet deadlines. This will show us you’re ready for the challenge!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Moat Homes
✨Know Your Housing Stuff
Make sure you brush up on your knowledge of tenancy and leasehold management. Familiarise yourself with the Housing Ombudsman Code and any recent changes in housing regulations. This will show that you're not just interested in the role, but that you’re also well-informed and ready to tackle the challenges.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with tenants and stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled complaints or resolved issues in the past. This will demonstrate your excellent communication and problem-solving skills.
✨Time Management is Key
Be ready to discuss how you manage your time effectively, especially when dealing with a complex caseload. Think of specific instances where you met deadlines while juggling multiple responsibilities. This will highlight your organisational skills and ability to prioritise tasks.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling anti-social behaviour or supporting vulnerable residents. Think through your approach to these scenarios and be prepared to explain your reasoning. This will showcase your practical experience and readiness for the role.
