At a Glance
- Tasks: Support vulnerable customers facing housing challenges and help them achieve sustainable outcomes.
- Company: Join Moat, a dedicated organisation making a real difference in people's lives.
- Benefits: Competitive salary, car allowance, flexible working, and career development opportunities.
- Other info: Dynamic role with opportunities for personal growth and collaboration with various agencies.
- Why this job: Make a meaningful impact while working with diverse communities and complex cases.
- Qualifications: Experience in housing support or customer-facing roles, strong communication skills required.
The predicted salary is between 34418 - 43022 £ per year.
Salary: £34,418 - £43,022 per annum plus a car allowance of £2,411 per annum
Hours: 35 hours per week, Monday–Friday
Contract: Full time, permanent
Location: Based at one of our offices in Dartford, Ashford (Stanhope), Maldon or Pollards Hill (Mitcham), with travel across your designated region (London & Sussex or Kent & Essex) and to other office locations as required. We work in an agile way, with time typically split between the office, working on your patch, and home working by arrangement (usually 2–3 days in the office).
Make a real difference in customers’ lives. We’re looking for two experienced Tenancy Support Officers (one in London/Sussex and one in Kent/Essex) to join our Neighbourhood Services team, supporting vulnerable customers facing complex housing challenges. To be a successful applicant you must have direct experience of either tenancy support, tenancy sustainment, housing officer and or customer liaison roles, ideally in social housing or statutory agency working environment.
This is a highly rewarding, frontline role where you’ll work closely with customers in crisis or experiencing significant life changes, helping them remain safe in their homes, navigate complex issues, and achieve long‑term sustainable outcomes. You’ll be supporting customers with a wide range of challenges, including non‑engagement, safeguarding concerns, mental health, hoarding, and unstable living situations, as well as those temporarily moved from their homes.
What you’ll be doing
- Manage a caseload of vulnerable customers, delivering practical, person‑centred support
- Help customers understand and manage their tenancy responsibilities
- Carry out risk assessments and develop tailored support plans
- Support customers who have been temporarily moved from their homes
- Act as an advocate, coordinating with internal teams and external partners
- Help enable safe and timely returns home, or identify longer‑term housing solutions where needed
- Contribute to and elevate cases through the Complex Cases Review Panel
- Work with customers who are not engaging or are refusing access, building trust and rapport
- Identify and respond to safeguarding concerns, balancing risk to individuals and the wider community
- Lead multi‑agency working with partners such as Social Services, police, and support agencies
- Maintain accurate records, contribute to service‑related queries and complaints, and carry out your work in line with our values and responsibilities
What we’re looking for
- At least 12 months’ experience in housing, support, or a customer/resident‑facing role
- Proven experience supporting vulnerable customers with complex housing‑related issues
- Strong communication skills and a good standard of education
- Excellent CRM system skills and confidence managing customer data accurately
- A good understanding of landlord responsibilities and keeping customers safe in their homes
- Knowledge of housing‑related welfare benefits
- The ability to work calmly and effectively with customers experiencing crisis or change
- Strong partnership‑working skills, including experience engaging with Social Services, police and local support agencies
- A full UK driving licence, access to your own vehicle
- Flexibility to work outside normal office hours when required
- A CIH or NVQ Level 3 qualification (or willingness to work towards one)
- Knowledge of Landlord & Tenant legislation and safeguarding procedures
- Experience managing ASB, no‑access cases, hoarding or chaotic lifestyles
How to apply
If you're excited about a new challenge and want to help us at Moat, we want to hear from you! Please visit our website to fill out the online application form by 11pm on Tuesday 7 July 2026. If we’d like to invite you for an interview, we’ll reach out via email.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Support Officer in Dartford
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Moat Homes.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Moat Homes!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Moat Homes, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Moat Homes or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Tenancy Support Officer in Dartford
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Moat Homes:Before hitting send, make sure to tailor your application specifically to Moat Homes! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Moat Homes
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
