At a Glance
- Tasks: Lead the development of impactful policies that drive organisational success and improve customer outcomes.
- Company: Join Moat, a forward-thinking organisation committed to social purpose and strategic delivery.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Be part of a culture focused on continuous improvement and organisational learning.
- Why this job: Make a real difference by shaping policy that translates strategy into action for better customer experiences.
- Qualifications: Experience in policy development and strong communication skills are essential.
The predicted salary is between 45166 - 56458 £ per year.
At Moat, we believe policy should do more than document compliance requirements or sit on a shelf waiting for its next review date. We see policy as one of the ways our strategy becomes reality and our social purpose is delivered in practice. Good policy helps create consistency, supports better decisions and gives colleagues clarity about what great delivery looks like. Ultimately, it helps ensure what customers experience reflects what we say we will deliver.
We’re looking for an experienced Strategic Policy Lead to help strengthen the connection between strategy, policy, insight, performance and delivery, ensuring our policies and procedures are clear, evidence-led and capable of improving both the experience and outcomes of our customers. This is a hands-on role with organisation-wide impact. You’ll take ownership of Moat’s Policy and Procedure Framework, ensuring policies are aligned to strategic priorities, informed by data, insight and organisational learning, and translated into practical delivery expectations.
Working closely with senior leaders and colleagues across the organisation, you’ll help embed a culture where policy is used as a practical tool for delivery, improvement and accountability. You will be comfortable with triangulating performance information, customer and colleague feedback, complaints, assurance findings and operational insight to understand what is happening, why it’s happening and where improvement is needed.
What you’ll be doing:
- Leading the development and continuous improvement of Moat’s Policy and Procedure Framework
- Ensuring policies and procedures align to strategic priorities and support delivery of customer outcomes
- Translating organisational ambitions into clear policy positions, delivery expectations and operational practice
- Leading the drafting and development of complex policies and procedures across the organisation
- Acting as Moat’s central point of expertise for policy and procedure development
- Supporting colleagues to strengthen the connection between strategy, policy, insight, performance and delivery
- Embedding consistent standards, templates and approaches across the organisation
- Designing and delivering training and guidance to improve organisational capability
- Working with colleagues across performance, insight, assurance and operational teams to ensure policies are measurable and effective
- Using data, customer insight, feedback, complaints and organisational learning to identify opportunities for improvement
- Supporting a culture of continuous improvement, ensuring policies evolve in response to evidence, learning and changing organisational needs.
What you’ll bring:
- Demonstrable experience developing, implementing and managing policy frameworks within a complex organisation
- Strong experience drafting high-quality policies and procedures, translating complex information into clear, practical outputs
- Experience developing evidence-led policy informed by data, customer insight, feedback, assurance findings and operational learning
- Experience translating strategic priorities into effective policy and procedural frameworks
- Strong stakeholder management skills, including influencing and constructively challenging senior colleagues
- Experience improving consistency, standards and organisational approaches across multiple teams or services
- Strong understanding of governance, assurance and the role policy plays in supporting delivery, accountability and continuous improvement
- Experience using evidence, insight and organisational learning to drive policy improvement and better outcomes
- Excellent written, verbal and interpersonal communication skills
- Experience working within social housing, or another regulated environment, is desirable.
You’ll be someone who enjoys bringing structure to complexity, improving standards, challenging constructively and helping organisations turn ambition into action. If you’re looking for an opportunity to shape how strategy is translated into delivery, influence organisation-wide improvement and help create better outcomes for customers, we’d love to hear from you.
Interested? Please submit your application form by 11pm on 22 June 2026. We will be in touch if we wish to invite you to an interview.
Strategic Policy Lead in Dartford employer: Moat Homes
At Moat, we pride ourselves on being an employer that values innovation and collaboration, offering a hybrid work environment that balances the flexibility of home working with the dynamic atmosphere of our Dartford office. Our commitment to employee growth is reflected in our supportive culture, where you will have the opportunity to lead impactful policy initiatives that directly enhance customer experiences and outcomes. Join us to be part of a team that not only prioritises professional development but also fosters a sense of purpose in delivering meaningful social impact.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Policy Lead in Dartford
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Moat Homes, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Moat Homes and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Strategic Policy Lead in Dartford
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Moat Homes and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Moat Homes
✨Get to Know Public Sector Values
Before your interview with Moat Homes, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Moat Homes.
