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- Tasks: Lead complex complaints and oversee Ombudsman cases to ensure resolutions.
- Company: Prominent housing association dedicated to community improvement.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Make a real difference in complaint handling and enhance community outcomes.
- Qualifications: Experience in managing complex cases and strong analytical skills.
- Other info: Join a dynamic team focused on quality and community impact.
The predicted salary is between 42000 - 84000 £ per year.
A prominent housing association in Dartford is seeking a Resolutions Manager to lead on complex complaints and ensure they are resolved in line with regulations. This role will involve overseeing Ombudsman cases, providing insights from complaint data, and managing a team of Resolutions Partners to maintain quality handling of complaints.
The ideal candidate will have experience in managing complex cases with excellent analytical skills. Join us to help enhance complaint handling processes for better outcomes for our community!
Senior Resolutions & Complaints Lead in Dartford employer: Moat Homes
Contact Detail:
Moat Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Resolutions & Complaints Lead in Dartford
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or related fields. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints management and resolutions. We recommend role-playing with a friend or using online resources to refine your answers and boost your confidence.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used data to improve complaint handling processes in past roles. This will demonstrate your ability to provide insights that align with the job description.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Resolutions & Complaints Lead in Dartford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing complex complaints and overseeing teams. We want to see how your skills align with the role of Resolutions Manager, so don’t hold back on showcasing your analytical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing complaint handling processes. We love seeing candidates who can connect their personal values with our mission to improve outcomes for the community.
Showcase Your Analytical Skills: Since this role requires excellent analytical skills, be sure to include specific examples of how you've used data to drive improvements in complaint resolution. We’re looking for insights that demonstrate your ability to think critically and strategically.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Moat Homes
✨Know Your Regulations
Familiarise yourself with the relevant regulations and guidelines that govern complaint handling in housing associations. This will not only show your expertise but also demonstrate your commitment to compliance during the interview.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used data to drive improvements in complaint resolution. Bring along any metrics or insights that highlight your analytical prowess, as this is crucial for the role.
✨Team Management Experience
Be ready to talk about your experience managing teams, especially in high-pressure situations. Share stories that illustrate your leadership style and how you’ve successfully guided your team through complex cases.
✨Focus on Community Impact
Emphasise your understanding of how effective complaint handling can enhance community outcomes. Prepare to discuss how your previous work has positively impacted the communities you've served, aligning with the housing association's mission.
