At a Glance
- Tasks: Analyse performance data to drive improvements in housing and customer services.
- Company: Join Moat, a community-focused housing association making a positive impact.
- Benefits: Competitive salary, generous time off, and opportunities for personal and professional growth.
- Other info: Be part of a supportive team recognised as one of 'The Sunday Times Best Places to Work'.
- Why this job: Make a real difference by turning data into actionable insights for better service delivery.
- Qualifications: Strong analytical skills, experience with Excel/Power BI, and excellent communication abilities.
The predicted salary is between 36083 - 45103 £ per year.
We're looking for a proactive and analytical Performance Officer to join our Service Excellence and Compliance team. In this role, you'll support the development of performance management, compliance, service improvement, and policy across Housing and Customer Services. You'll gather, analyse, and present performance data to help drive informed decision-making, challenge underperformance, and ensure our services remain customer-focused, compliant, and effective. Working closely with colleagues, customers, and stakeholders, you'll contribute to continuous improvement initiatives, develop performance reports and dashboards, support new performance frameworks, and help shape policies and procedures. This is a fantastic opportunity for someone who enjoys turning data into insight and making a measurable impact on service delivery.
Essential Criteria
- Strong analytical and numeracy skills with experience interpreting and manipulating data.
- Experience using Microsoft Excel and/or Power BI to produce reports and insights.
- Excellent written and verbal communication skills, including presenting information to a range of audiences.
- Ability to identify trends, solve problems, and develop practical solutions.
- Strong stakeholder management skills with the ability to build effective working relationships.
- Understanding of the housing sector and its regulatory environment.
- A proactive, customer-focused approach with a passion for continuous improvement.
At Moat, we are more than just a housing association; we are a community focused organisation dedicated to making a positive impact on the lives of our customers and the neighbourhoods we serve. With homes across London, Kent, Essex, and Sussex, we strive to provide quality housing and support to those who need it most.
Our Values:
- Own it: We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities.
- Better together: We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities.
- Lead by example: We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.
- Be the change: We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.
Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of 'The Sunday Times Best Places to Work' in 2025. If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you!
Interested? We’d love to hear from you! If you're excited about a new challenge and want to help us at Moat, we want to hear from you! Please visit our website to fill out the online application form by 11pm on Sunday 16 August 2026. If we’d like to invite you for an interview, we’ll reach out via email. You’ll join us on the first Monday of the month and begin with a structured, week long corporate induction, giving you the time, knowledge and connections to start your career with Moat on the right foot. It’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team. If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk
Performance Officer in Dartford employer: Moat Homes
Moat Homes in Dartford is an excellent employer, offering a supportive and collaborative work environment where you can launch your career in housing and projects. With a strong focus on employee growth, you will benefit from comprehensive training opportunities that enhance your skills and advance your career in surveying. The company values teamwork and provides a platform for meaningful contributions to community development.
StudySmarter Expert Advice🤫
We think this is how you could land Performance Officer in Dartford
✨Get Involved in Industry Events
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✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like Moat Homes.
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When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like Moat Homes.
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We think you need these skills to ace Performance Officer in Dartford
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Moat Homes.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Moat Homes. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Moat Homes
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Moat Homes, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Moat Homes, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Moat Homes could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Moat Homes as they’re likely seeking a candidate who can enhance their workplace culture.
