Neighbourhood Housing Assistant Team Leader in Dartford

We’re currently looking for a Neighbourhood Housing Assistant Team Leader to join our team. You’ll lead and inspire a team of Neighbourhood Housing Assistants, ensuring they deliver an efficient, proactive and customer-focused service to our Neighbourhood teams and residents. Reporting to the Head of Customer Operations, you’ll manage performance, oversee CRM work and reception services, and allocate resources to meet changing service demands. You’ll use management information and data insights to drive improvements, develop clear processes and procedures, and work collaboratively across multiple teams to enhance the overall customer experience. You’ll also support apprentices, contribute to budget preparation, and ensure accurate record-keeping in line with data governance and compliance standards.

We’re looking for someone with people management experience, strong organisational and analytical skills, and a solid understanding of housing management processes including arrears, repairs, transfers and mutual exchange. You’ll be confident using Microsoft Office (particularly Word and Excel), comfortable interrogating data, and knowledgeable about the social housing sector and current challenges. A Level 4 housing qualification (or willingness to work towards one within two years) is essential. Above all, you’ll lead with professionalism, uphold our values, and champion equality, diversity and inclusion in everything you do.

The role will also require occasional travel to our regional offices to provide hands-on support, build strong cross-team relationships, and ensure consistent service delivery across locations.

At Moat, we are more than just a housing association; we are a community focused organisation dedicated to making a positive impact on the lives of our customers and the neighbourhoods we serve. With homes across London, Kent, Essex, and Sussex, we strive to provide quality housing and support to those who need it most.

Our Values:

• Own it: We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities.
• Better together: We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities.
• Lead by example: We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.
• Be the change: We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.

Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of 'The Sunday Times Best Places to Work' in 2025.

If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you!

If you think this role is a good fit for you and you’re ready for an exciting new challenge, please fill out the online application form on our website by 11pm on Sunday 15 March 2026. We will reach out via email if we would like to invite you for an interview. Interviews to be held on week commencing 23 March 2026.

It’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.

If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk