At a Glance
- Tasks: Lead the Insight Team, transforming data into impactful stories that drive action.
- Company: Join Moat, a community-focused organisation making a positive impact.
- Benefits: Competitive salary, generous time off, and opportunities for personal and professional growth.
- Other info: Be part of a friendly team recognised as one of 'The Sunday Times Best Places to Work'.
- Why this job: Make a real difference by shaping strategy through data-driven insights.
- Qualifications: Strong experience in quantitative research and excellent communication skills.
The predicted salary is between 54338 - 67923 £ per year.
Hours: 35 hours per week, Monday–Friday
Salary: £54,338 - £67,923 per annum (depending on experience)
Contract: Permanent
Location: Dartford / Agile
Interviews will take place on week commencing 19th January.
We’re on a mission to become a truly data-driven organisation — using insight to make smarter decisions, improve services and ensure the voices of our customers are heard at every step.
As our Insight Manager, you will lead our Business Insight function, transforming data into meaningful stories that drive action. You will shape how we understand performance, customer sentiment, and the wider sector picture — ensuring insight plays a central role in shaping our strategy and continuous improvement.
This is both a strategic and hands-on role, developing advanced analytical outputs and championing how insight is used across the organisation. You’ll lead a small but skilled team of Insight Analysts, supporting transformation projects, benchmarking performance, and ensuring the customer voice influences decision-making at every level.
You’ll join our forward-thinking Transformation directorate, a collaborative group working to deliver impactful organisational change. As Insight Manager, you’ll help ensure our colleagues have the insight, research, and customer intelligence needed to truly make a difference.
What you’ll be doing:
- Leading our Insight Team, prioritising analytical projects aligned to corporate strategy and business need
- Applying advanced quantitative analysis to turn data into actionable insight that tells a compelling story
- Using Housemark and wider sector intelligence to measure performance, benchmark, and identify emerging challenges
- Leading the delivery of Tenant Satisfaction Measures — from survey results analysis and performance improvement
- Championing the embedding of customer segmentation across the business to inform service design and decision-making
- Designing and delivering primary research projects and deep-dive insight to support service improvement
- Ensuring customer data and insight are represented across transformation projects and strategic initiatives
- Working closely with the Data Team to strengthen reporting and prioritise improvements to customer data quality
- Supporting senior leadership with evidence-based recommendations, contributing to papers and committee discussions
- Leading business-wide sharing of insight — clearly communicating what we learn and why it matters
We’re looking for someone with:
- Strong experience in quantitative research, advanced analytics, and turning data into actionable insight
- Excellent communication skills with the ability to simplify complex information for non-technical audiences
- Experience influencing senior stakeholders and driving performance improvement through data
- Practical knowledge of customer and business insight within service-led environments
- Expertise with analytical tools (e.g. SPSS, R, SAS) and understanding of good data governance
- An innovative and curious mindset — confident to challenge the status quo and explore new approaches
- Experience managing or developing analysts, leading a collaborative culture with high standards
About us
At Moat, we are more than just a housing association; we are a community focused organisation dedicated to making a positive impact on the lives of our customers and the neighbourhoods we serve. With homes across London, Kent, Essex, and Sussex, we strive to provide quality housing and support to those who need it most.
Our Values:
- Own it: We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities.
- Better together: We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities.
- Lead by example: We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.
- Be the change: We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.
Why join us?
Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of 'The Sunday Times Best Places to Work' in 2025.
If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you!
Interested? We’d love to hear from you! If you think this role is a good fit for you and you’re ready for an exciting new challenge, please fill out the online application form on our website by 11pm on 4th January 2026. We will reach out via email if we would like to invite you for an interview.
It’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.
If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk
Insights Manager in Dartford employer: Moat Homes
At Moat, we pride ourselves on being a community-focused housing association that values collaboration and innovation. Our Dartford location offers a supportive work environment with competitive salaries, generous time off, and ample opportunities for personal and professional growth. Join us to make a meaningful impact in the lives of our customers while working alongside a dedicated team that has been recognised as one of 'The Sunday Times Best Places to Work' in 2025.
StudySmarter Expert Advice🤫
We think this is how you could land Insights Manager in Dartford
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Moat Homes!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Insights Manager in Dartford
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Moat Homes, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Moat Homes
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Moat Homes’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
