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- Tasks: Lead the Insight Team, transforming data into impactful stories that drive action.
- Company: Join Moat, a community-focused organisation making a positive impact.
- Benefits: Competitive salary, generous time off, and opportunities for personal and professional growth.
- Why this job: Make a real difference by shaping strategy through data-driven insights.
- Qualifications: Strong experience in quantitative research and excellent communication skills.
- Other info: Be part of a friendly team recognised as one of 'The Sunday Times Best Places to Work'.
The predicted salary is between 54338 - 67923 £ per year.
Hours: 35 hours per week, Monday–Friday
Salary: £54,338 - £67,923 per annum (depending on experience)
Contract: Permanent
Location: Dartford / Agile
Interviews will take place on week commencing 19th January.
We’re on a mission to become a truly data-driven organisation — using insight to make smarter decisions, improve services and ensure the voices of our customers are heard at every step.
As our Insight Manager, you will lead our Business Insight function, transforming data into meaningful stories that drive action. You will shape how we understand performance, customer sentiment, and the wider sector picture — ensuring insight plays a central role in shaping our strategy and continuous improvement.
This is both a strategic and hands-on role, developing advanced analytical outputs and championing how insight is used across the organisation. You’ll lead a small but skilled team of Insight Analysts, supporting transformation projects, benchmarking performance, and ensuring the customer voice influences decision-making at every level.
You’ll join our forward-thinking Transformation directorate, a collaborative group working to deliver impactful organisational change. As Insight Manager, you’ll help ensure our colleagues have the insight, research, and customer intelligence needed to truly make a difference.
What you’ll be doing:
- Leading our Insight Team, prioritising analytical projects aligned to corporate strategy and business need
- Applying advanced quantitative analysis to turn data into actionable insight that tells a compelling story
- Using Housemark and wider sector intelligence to measure performance, benchmark, and identify emerging challenges
- Leading the delivery of Tenant Satisfaction Measures — from survey results analysis and performance improvement
- Championing the embedding of customer segmentation across the business to inform service design and decision-making
- Designing and delivering primary research projects and deep-dive insight to support service improvement
- Ensuring customer data and insight are represented across transformation projects and strategic initiatives
- Working closely with the Data Team to strengthen reporting and prioritise improvements to customer data quality
- Supporting senior leadership with evidence-based recommendations, contributing to papers and committee discussions
- Leading business-wide sharing of insight — clearly communicating what we learn and why it matters
We’re looking for someone with:
- Strong experience in quantitative research, advanced analytics, and turning data into actionable insight
- Excellent communication skills with the ability to simplify complex information for non-technical audiences
- Experience influencing senior stakeholders and driving performance improvement through data
- Practical knowledge of customer and business insight within service-led environments
- Expertise with analytical tools (e.g. SPSS, R, SAS) and understanding of good data governance
- An innovative and curious mindset — confident to challenge the status quo and explore new approaches
- Experience managing or developing analysts, leading a collaborative culture with high standards
About us
At Moat, we are more than just a housing association; we are a community focused organisation dedicated to making a positive impact on the lives of our customers and the neighbourhoods we serve. With homes across London, Kent, Essex, and Sussex, we strive to provide quality housing and support to those who need it most.
Our Values:
- Own it: We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities.
- Better together: We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities.
- Lead by example: We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.
- Be the change: We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.
Why join us?
Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of 'The Sunday Times Best Places to Work' in 2025.
If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you!
Interested? We’d love to hear from you! If you think this role is a good fit for you and you’re ready for an exciting new challenge, please fill out the online application form on our website by 11pm on 4th January 2026. We will reach out via email if we would like to invite you for an interview.
It’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.
If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk
Insights Manager in Dartford employer: Moat Homes
Contact Detail:
Moat Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insights Manager in Dartford
✨Tip Number 1
Get to know the company inside out! Research Moat's values and mission, and think about how your experience aligns with their goals. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your storytelling skills! As an Insights Manager, you'll need to turn data into compelling narratives. Prepare examples of how you've done this in the past, and be ready to share them during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the role. This can give you an edge and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Moat. Good luck!
We think you need these skills to ace Insights Manager in Dartford
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about becoming our Insight Manager and how you can contribute to our mission of being data-driven.
Tailor Your Experience: Make sure to highlight your relevant experience in quantitative research and analytics. Use specific examples that demonstrate how you've turned data into actionable insights, as this is key for us in understanding your fit for the role.
Be Clear and Concise: While we love detail, clarity is crucial! Avoid jargon and keep your language straightforward. Remember, we want to understand your skills and experiences without getting lost in complex terminology.
Apply Through Our Website: Don’t forget to submit your application through our website by the deadline! This helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Moat Homes
✨Know Your Data Inside Out
As an Insights Manager, you'll be expected to turn data into compelling stories. Make sure you brush up on your quantitative analysis skills and be ready to discuss specific examples of how you've transformed data into actionable insights in the past.
✨Communicate Clearly
You’ll need to simplify complex information for non-technical audiences. Practice explaining your previous projects in a straightforward manner, focusing on the impact of your insights on decision-making and performance improvement.
✨Showcase Your Leadership Skills
Since you'll be leading a small team, be prepared to discuss your experience in managing analysts. Highlight how you've fostered a collaborative culture and set high standards within your team, as this aligns with the company's values.
✨Be Ready to Challenge the Status Quo
Moat is looking for someone innovative and curious. Think of examples where you've challenged existing processes or introduced new approaches that led to positive change. This will demonstrate your fit with their value of 'Be the change'.
