Customer Services Team Leader in Dartford

Customer Services Team Leader

Salary: £31,512 to £39,390 per annum (salary offered dependent on experience)

Hours: 35 hours per week, Monday‑Friday

Contract: Permanent

Location: Dartford / Agile work environment (flexible between home and office)

About the role

You will manage a team of Customer Services Advisors, ensuring that they achieve a high standard of customer service quality and meet targets for performance, productivity, and attendance.

Experience of working in a call‑centre environment and using call‑centre telephony systems is essential, as is knowledge of database systems.

We support agile working, providing all necessary IT equipment to work flexibly between home and our Dartford office.

Key Responsibilities

• Lead, coach and develop a team of Customer Services Advisors.
• Maintain high standards of customer service quality and improve service metrics.
• Ensure team targets for performance, productivity and attendance are achieved.
• Collaborate with other departments to resolve customer issues and improve processes.
• Report on team performance and identify areas for improvement.

Qualifications

• Proven experience in a call‑centre environment.
• Strong knowledge of call‑centre telephony and database systems.
• Excellent communication, coaching and leadership skills.
• Able to work under pressure and meet deadlines.
• Professional, proactive and flexible approach.

Our Values

• Own it: Take responsibility for actions and decisions, delivering on promises to customers and communities.
• Better together: Collaborate with colleagues, customers and partners for greater outcomes.
• Lead by example: Set high standards in everything, inspiring others through commitment to excellence and integrity.
• Be the change: Embrace innovation, think creatively and drive positive change within and beyond the organisation.

Why join us

Working at Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, career growth opportunities, and have been recognized among The Sunday Times Best Places to Work in 2025.

Key Skills

• Hyperion
• Acquisition
• Asset
• ABAP
• Basic
• Activex

How to apply

If you think this role is a good fit and you’re ready for an exciting new challenge, please fill out the online application form on our website by 11:00 pm Thursday 18 December. We will reach out via email to invite you for an interview.

As we use anonymous recruitment and do not accept CVs, please provide as much detail as possible in the application to help us understand your interest and how you meet the requirements.