At a Glance
- Tasks: Be the friendly voice helping customers with housing queries via phone, email, and webchat.
- Company: Join Moat, a community-focused housing association making a positive impact.
- Benefits: Enjoy competitive salary, generous time off, and opportunities for personal and professional growth.
- Other info: Flexible hybrid working after training, with a focus on collaboration and teamwork.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: No housing experience needed; just bring your positive attitude and great communication skills.
The predicted salary is between 23920 - 29900 £ per year.
Join Our Team as a Customer Services Advisor!
Location: Hybrid – Crossways Business Park, Dartford & Home
Hours: 35 hours per week, Monday to Friday
Salary: £23,920-£29,900 per annum (salary offered dependent on experience)
Contract: Permanent
Interviews will take place from Monday 21 September 2026. Start date will be on Monday 02 November 2026.
As a Customer Services Advisor, you’ll be the first point of contact for our customers, contractors, and suppliers. Whether it’s by phone, email, or webchat, you’ll be helping people with a wide range of housing-related queries - no two days are the same!
You’ll work as part of a collaborative, supportive team that handles both inbound calls and administrative tasks. We’re one team, working together to deliver a seamless service to our customers - including those who may be vulnerable or in urgent need.
To set you up for success, your first six weeks of training will take place in our Dartford office, ideally on a full-time basis. This ensures you’re fully supported as you build your knowledge of our systems, services, and customer care approach.
We’re looking for someone who is:
- Friendly, positive, and resilient under pressure
- A great communicator who is an active listener
- Comfortable switching between tasks and customer types
- Passionate about delivering excellent customer service
You don’t need housing experience - we’ll provide full training. What matters most is your can-do attitude and your ability to support customers with empathy and professionalism.
We believe in agile working. After your initial training, you’ll split your time between our Dartford office and working from home - typically 50/50. This gives you the flexibility to manage your time, reduce travel, and still enjoy the benefits of in-person collaboration with your team.
About us: At Moat, we are more than just a housing association; we are a community focused organisation dedicated to making a positive impact on the lives of our customers and the neighbourhoods we serve. With homes across London, Kent, Essex, and Sussex, we strive to provide quality housing and support to those who need it most.
Our Values:
- Own it: We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities.
- Better together: We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities.
- Lead by example: We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.
- Be the change: We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.
Why join us? Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of 'The Sunday Times Best Places to Work' in 2025.
If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you!
Interested? We’d love to hear from you! If you think this role is a good fit for you and you're ready for an exciting new challenge, please fill out the online application form on our website by 11pm on Sunday 20 September 2026. We will reach out via email if we would like to invite you for an interview. It’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team. Previous applications of the last 6 months need not apply. If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk
Customer Services Advisor in Dartford employer: Moat Homes
At Moat, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that empowers our employees to make a real difference in the communities we serve. With competitive salaries, generous time off, and numerous opportunities for personal and professional growth, our team members enjoy a fulfilling career while contributing to the well-being of residents in Dartford and the surrounding areas. Join us and be part of a friendly team that values innovation, integrity, and excellence in delivering housing services.
