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- Tasks: Lead a team to deliver top-notch customer service and support their growth.
- Company: A community-focused housing association in Dartford.
- Benefits: Competitive salary, hybrid work model, and personal development opportunities.
- Why this job: Make a positive impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in customer service and team leadership.
- Other info: Join a dynamic team dedicated to community improvement.
The predicted salary is between 30000 - 40000 £ per year.
A housing association is looking for a skilled Customer Service Team Leader in Dartford. You will oversee a team of Customer Service Advisors, ensuring excellent service and supporting their development.
Key responsibilities include:
- Performance monitoring
- Handling complex queries
- Providing coaching
Enjoy a hybrid work model that combines office and remote work while making a positive impact in the community. Competitive salary and opportunities for personal and professional growth await you.
Customer Service Team Lead - Hybrid, Growth & Coaching in Dartford employer: Moat Homes
Contact Detail:
Moat Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Lead - Hybrid, Growth & Coaching in Dartford
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the housing association on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and customer service. We can role-play with a friend or use online resources to boost our confidence.
✨Tip Number 3
Showcase your coaching skills during the interview. Share specific examples of how you've developed team members in the past. This will highlight our ability to lead and inspire!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive tips and updates there to help you along the way.
We think you need these skills to ace Customer Service Team Lead - Hybrid, Growth & Coaching in Dartford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and team leadership. We want to see how you've successfully managed teams and handled complex queries, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for coaching and developing others. Let us know why you’re excited about the hybrid work model and how you can make a positive impact in our community.
Showcase Your Skills: When filling out your application, be sure to highlight any relevant skills that align with the job description. We’re looking for someone who can monitor performance and provide effective coaching, so let us know how you’ve done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Moat Homes
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Customer Service Team Lead. Brush up on performance monitoring techniques and be ready to discuss how you've handled complex queries in the past.
✨Showcase Your Coaching Skills
Since coaching is a big part of the role, prepare examples of how you've successfully developed team members. Think about specific situations where your guidance led to improved performance or morale.
✨Emphasise Community Impact
This housing association values making a positive impact in the community. Be prepared to share your thoughts on how excellent customer service contributes to community well-being and any relevant experiences you have.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team's current challenges or how success is measured in the role. This shows your genuine interest and helps you gauge if it’s the right fit for you.