At a Glance
- Tasks: Be the friendly voice helping customers with their housing queries via phone, email, and webchat.
- Company: Join Moat, a community-focused housing association making a positive impact.
- Benefits: Enjoy competitive salary, generous time off, and opportunities for personal and professional growth.
- Other info: Flexible hybrid working after training, with a focus on collaboration and teamwork.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: No housing experience needed; just bring your positive attitude and great communication skills.
The predicted salary is between 22890 - 28612 £ per year.
Join Our Team as a Customer Services Advisor!
Location: Hybrid – Crossways Business Park, Dartford & Home
Hours: 35 hours per week, Monday to Friday
Salary: £22,890 – £28,612 per annum (depending on experience)
Contract: Permanent
Interviews will take place from Thursday 18 June 2026. Start date will be on Monday 03 August 2026.
As a Customer Services Advisor, you’ll be the first point of contact for our customers, contractors, and suppliers. Whether it’s by phone, email, or webchat, you’ll be helping people with a wide range of housing-related queries - no two days are the same!
You’ll work as part of a collaborative, supportive team that handles both inbound calls and administrative tasks. We’re one team, working together to deliver a seamless service to our customers - including those who may be vulnerable or in urgent need.
To set you up for success, your first six weeks of training will take place in our Dartford office, ideally on a full-time basis. This ensures you’re fully supported as you build your knowledge of our systems, services, and customer care approach.
We’re looking for someone who is:
- Friendly, positive, and resilient under pressure
- A great communicator who is an active listener
- Comfortable switching between tasks and customer types
- Passionate about delivering excellent customer service
You don’t need housing experience - we’ll provide full training. What matters most is your can-do attitude and your ability to support customers with empathy and professionalism.
We believe in agile working. After your initial training, you’ll split your time between our Dartford office and working from home - typically 50/50. This gives you the flexibility to manage your time, reduce travel, and still enjoy the benefits of in-person collaboration with your team.
About us: At Moat, we are more than just a housing association; we are a community focused organisation dedicated to making a positive impact on the lives of our customers and the neighbourhoods we serve. With homes across London, Kent, Essex, and Sussex, we strive to provide quality housing and support to those who need it most.
Our Values:
- Own it: We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities.
- Better together: We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities.
- Lead by example: We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.
- Be the change: We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.
Why join us? Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of 'The Sunday Times Best Places to Work' in 2025.
If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you!
Interested? We’d love to hear from you! If you think this role is a good fit for you and you're ready for an exciting new challenge, please fill out the online application form on our website by 11pm on Sunday 14 June 2026. We will reach out via email if we would like to invite you for an interview. It’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team. Previous applications of the last 6 months need not apply. If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk
Customer Service Advisor in Dartford employer: Moat Homes
Moat Homes in Dartford is an excellent employer, offering a supportive and collaborative work environment where you can launch your career in housing and projects. With a strong focus on employee growth, you will benefit from comprehensive training opportunities that enhance your skills and advance your career in surveying. The company values teamwork and provides a platform for meaningful contributions to community development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Dartford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Moat. Understand our values and what we stand for. This will help you connect with us during the interview and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle different situations as a Customer Service Advisor.
✨Tip Number 3
Be yourself! We want to see your personality shine through. Don’t be afraid to share your experiences and how they’ve shaped your approach to customer service. Authenticity goes a long way in making a great impression.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and reinforces your interest in joining our friendly team at Moat.
We think you need these skills to ace Customer Service Advisor in Dartford
Some tips for your application 🫡
Show Your Personality:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your friendly nature aligns with our team.
Be Specific About Your Skills:Make sure to highlight your relevant skills and experiences. Use specific examples that demonstrate your ability to handle customer queries and work collaboratively, as these are key traits we’re looking for in a Customer Service Advisor.
Tailor Your Application:Take a moment to tailor your application to the job description. Mention how your values align with ours, especially around collaboration and customer service, to show us you’re a perfect fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Moat Homes
✨Know the Company
Before your interview, take some time to research Moat and its values. Understanding their commitment to community and customer service will help you align your answers with what they’re looking for. Show them that you’re not just interested in any job, but specifically in being part of their mission.
✨Practice Active Listening
As a Customer Service Advisor, communication is key. During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you value their input and are ready to engage with customers in the same way.
✨Demonstrate Empathy
Prepare examples from your past experiences where you’ve shown empathy and professionalism, especially in challenging situations. This role requires a friendly and resilient attitude, so be ready to discuss how you can support vulnerable customers effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or the training process. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
