At a Glance
- Tasks: Help individuals and families find safe, suitable housing while managing the lettings process.
- Company: Join Moat, a community-focused housing association making a positive impact.
- Benefits: Competitive salary, generous time off, and opportunities for personal and professional growth.
- Other info: Be part of a friendly team recognised as one of 'The Sunday Times Best Places to Work'.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Experience in social housing or general lettings with a strong understanding of the allocation process.
The predicted salary is between 29764 - 37205 £ per year.
We’re currently looking for a dedicated and organised Allocations (Lettings) Officer to join our team in delivering a smooth, efficient, and customer-focused experience for people moving into and out of our homes. You’ll play a vital role in helping individuals and families access safe, suitable housing – setting the tone for a positive landlord-tenant relationship.
In this role, you’ll manage the full lettings process, from tenancy terminations to sign-ups, providing clear guidance and regular updates to customers throughout. You’ll ensure accurate record-keeping and work closely with colleagues, local authorities, and external partners to meet performance targets and service standards. You’ll be responsible for letting both new build and relet homes efficiently, ensuring all regulatory and health & safety requirements are met.
Matching applicants to homes based on priority, suitability, and the likelihood of sustaining a successful tenancy will be key, as will your ability to support fair and equal access to housing by adapting your approach to meet individual needs. Ideally, you’ll have experience in social housing lettings such as within a housing association, local authority, or charity. However, we’ll also consider candidates with general lettings experience, provided you have a strong understanding of the application and allocation process, key checks and compliance, the needs and challenges of social housing customers, and the minimum standards expected of landlords in this sector.
At Moat, we are more than just a housing association; we are a community focused organisation dedicated to making a positive impact on the lives of our customers and the neighbourhoods we serve. With homes across London, Kent, Essex, and Sussex, we strive to provide quality housing and support to those who need it most.
Our Values:
- Own it: We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities.
- Better together: We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities.
- Lead by example: We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.
- Be the change: We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.
Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of 'The Sunday Times Best Places to Work' in 2025.
If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you!
Interested? We’d love to hear from you! If you think this role is a good fit for you and you're ready for an exciting new challenge, please fill out the online application form on our website by 11pm Wednesday 10 June 2026. We will reach out via email if we would like to invite you for an interview. Interview dates will be from Monday 22 June 2026.
You’ll join us on 3 August 2026 and begin with a structured, week‑long corporate induction, giving you the time, knowledge and connections to start your career with Moat on the right foot. It’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.
If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk
Allocations Officer in Dartford employer: Moat Homes
At Moat, we pride ourselves on being a community-focused housing association that not only provides quality homes but also fosters a supportive and collaborative work environment. As an Allocations Officer, you'll enjoy competitive salaries, generous time off, and ample opportunities for personal and professional growth, all while making a meaningful impact in the lives of individuals and families seeking safe housing. Join us in Dartford and be part of a team that values innovation, integrity, and excellence, recognised as one of 'The Sunday Times Best Places to Work' in 2025.
StudySmarter Expert Advice🤫
We think this is how you could land Allocations Officer in Dartford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Moat. Understand our values and mission, and think about how your experience aligns with what we do. This will show us that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to allocations and lettings. Think about specific examples from your past experiences that demonstrate your skills and how you’ve handled challenges in similar roles.
✨Tip Number 3
Be yourself! We want to see the real you during the interview. Show us your personality and how you can contribute to our friendly team culture. Remember, we’re looking for someone who fits in well with our community-focused approach.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Allocations Officer in Dartford
Some tips for your application 🫡
Show Your Passion:When you're filling out your application, let us see your enthusiasm for the Allocations Officer role. Share why you’re excited about helping people find their homes and how you align with our values at Moat.
Be Detailed:We want to know all about your experience! Use the application spaces wisely to detail your relevant skills and past roles. The more we know about what you bring to the table, the better!
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your understanding of the lettings process and any experience in social housing. This will show us you’re a perfect fit for the team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Moat Homes
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of an Allocations Officer. Familiarise yourself with the lettings process, compliance requirements, and the challenges faced by social housing customers. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Experience
Be ready to discuss your previous experience in lettings or social housing. Prepare specific examples of how you've successfully managed tenancy processes or supported customers in the past. Highlight any achievements that demonstrate your ability to meet performance targets and maintain high service standards.
✨Emphasise Teamwork
Since collaboration is key at Moat, be prepared to talk about how you've worked effectively with colleagues, local authorities, or external partners in the past. Share examples that illustrate your ability to communicate clearly and work towards common goals, as this aligns with the 'Better together' value.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team, the organisation's values, or the challenges they face. This shows your enthusiasm for the role and helps you determine if Moat is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
