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- Tasks: Support customers and colleagues in a dynamic housing environment.
- Company: Join Moat, a community-focused housing association making a positive impact.
- Benefits: Competitive salary, generous time off, and personal growth opportunities.
- Other info: Be part of a friendly team recognised as one of the best places to work.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in lettings or strong understanding of social housing processes.
The predicted salary is between 23725 - 29656 £ per year.
Hours: 17.5 hours per week (Wednesday, Thursday, and Monday half-day)
Salary: £23,725-£29,656 per annum (Pro-rated, salary offered dependent on experience)
Location: Dartford / Agile
Contract: Fixed Term Contract until August 2027
We’re currently looking for an Allocations Assistant to join our team! If you’re seeking a role where your organisation, communication skills, and customer focus genuinely make a difference, this role could be a great fit!
You’ll play an important part in ensuring a smooth and positive experience for customers moving in and out of our homes, supporting colleagues, keeping our systems accurate, and helping us deliver an efficient, responsive lettings service. It’s a varied role at the heart of our housing operations, where your attention to detail and commitment to great service will help us meet targets, reduce delays, and support customers through key moments in their housing journey.
Ideally, you’ll have experience in social housing lettings such as within a housing association, local authority, or charity. However, we’ll also consider candidates with general lettings experience, provided you have a strong understanding of the application and allocation process, key checks and compliance, the needs and challenges of social housing customers. Strong Microsoft skills are essential, as well as a passion for delivering excellent customer service.
About us
At Moat, we are more than just a housing association; we are a community focused organisation dedicated to making a positive impact on the lives of our customers and the neighbourhoods we serve. With homes across London, Kent, Essex, and Sussex, we strive to provide quality housing and support to those who need it most.
Our Values:
- Own it: We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities.
- Better together: We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities.
- Lead by example: We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.
- Be the change: We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.
Why join us?
Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of 'The Sunday Times Best Places to Work' in 2025.
If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you!
Interested? We’d love to hear from you! If you think this role is a good fit for you and you're ready for an exciting new challenge, please fill out the online application form and submit your CV on our website by 11pm on Sunday 10 May 2026. Interviews will take place on Thursday 21 May in-person at our Dartford office. We will reach out via email if we would like to invite you for an interview. Please note, the planned start date for this role is Monday 6 July 2026.
It’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.
If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk
Allocations Assistant in Dartford employer: Moat Homes
Contact Detail:
Moat Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Allocations Assistant in Dartford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Moat. Understand our values and what we stand for. This will help you connect your skills and experiences to what we’re all about.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and housing allocations. Think of examples from your past experiences that showcase your skills and how you’ve made a difference.
✨Tip Number 3
Show your passion! During the interview, let your enthusiasm for helping customers shine through. Talk about why you want to work in social housing and how you can contribute to making a positive impact.
✨Tip Number 4
Follow up! After your interview, don’t forget to send a thank-you email. It’s a great way to express your appreciation for the opportunity and reiterate your interest in the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Allocations Assistant in Dartford
Some tips for your application 🫡
Show Us Your Passion: When you're filling out your application, let your enthusiasm for the Allocations Assistant role shine through! We want to see why you’re excited about joining our team and how your skills can make a difference in our community.
Be Detailed and Specific: Don’t hold back on sharing your experiences! Use the application space wisely to detail your relevant skills and past roles. The more we know about your background in social housing or lettings, the better we can see how you fit into our team.
Tailor Your CV: Make sure your CV is tailored to the Allocations Assistant position. Highlight your organisational and communication skills, as well as any experience with Microsoft tools. We love seeing candidates who take the time to align their application with what we’re looking for!
Apply Through Our Website: Remember, the best way to apply is through our website! It’s super easy and ensures your application goes directly to us. Plus, it shows you’re keen to be part of Moat right from the start!
How to prepare for a job interview at Moat Homes
✨Know Your Stuff
Before the interview, make sure you understand the role of an Allocations Assistant inside out. Familiarise yourself with the application and allocation process, as well as the key checks and compliance needed in social housing. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, be prepared to share specific examples from your past experiences. Think of situations where you went above and beyond for a customer or resolved a challenging issue. This will demonstrate your commitment to great service.
✨Brush Up on Microsoft Skills
Strong Microsoft skills are essential for this position. Make sure you're comfortable using Excel, Word, and any other relevant software. If you can, practice some common tasks or functions that might come up in the role, so you can speak about them during the interview.
✨Embrace the Values
Familiarise yourself with Moat's values: Own it, Better together, Lead by example, and Be the change. Think about how your personal values align with theirs and be ready to discuss this in the interview. Showing that you resonate with their mission will set you apart from other candidates.