Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver excellent customer service and handle tenancy queries with care.
- Company: Join Moat, a community-focused housing association making a positive impact.
- Benefits: Competitive salary, generous time off, and personal growth opportunities.
- Why this job: Make a real difference in your community while working in a supportive team.
- Qualifications: Proactive and organised individuals with a passion for customer service.
- Other info: Agile working with three days in the office and great career development.
The predicted salary is between 22890 - 28612 £ per year.
Salary: £22,890-£28,612 per annum (salary offered dependent on experience) plus London Allowance of £2,739 per annum
Hours: 35 hours per week, Monday-Friday
Contract: Full time, permanent
Location: Pollards Hill, London. This role offers agile working. You’ll be required to work from the office three days per week (Monday, Wednesday and Friday) and the remainder from home.
Role Overview: We’re currently looking for a Neighbourhood Housing Assistant to join our team. Are you passionate about delivering excellent customer service and making a real difference in your community? We’re looking for a proactive and organised individual to join our centralised team of Neighbourhood Housing Assistants. In this role you’ll be based at our Pollards Hill, London office where you’ll play a vital role in delivering high-quality customer liaison and administration services, including reception duties. As the first point of contact for customers and visitors, you’ll handle tenancy and neighbourhood queries with professionalism and care, helping to ensure a positive experience for everyone who interacts with us.
About Moat: At Moat, we are more than just a housing association; we are a community focused organisation dedicated to making a positive impact on the lives of our customers and the neighbourhoods we serve. With homes across London, Kent, Essex, and Sussex, we strive to provide quality housing and support to those who need it most.
Our Values:
- Own it: We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities.
- Better together: We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities.
- Lead by example: We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.
- Be the change: We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.
Why join us? Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of 'The Sunday Times Best Places to Work' in 2025. If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you!
Benefits: We offer competitive salaries, generous time off, and many opportunities for personal and professional growth.
Apply: Interested? Please fill out the online application form on our website by 11pm on 01 March 2026. We will reach out via email if we would like to invite you for an interview. As we use anonymous recruitment and do not accept CVs, it’s really important that you provide as much detail as possible in your application. If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk
Neighbourhood Housing Assistant employer: Moat Homes Ltd
Contact Detail:
Moat Homes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Housing Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Moat. Understand their values and mission. This will help you connect your experiences to what they care about, showing that you're not just another candidate.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with delivering excellent customer service and making a difference in the community.
✨Tip Number 3
Dress the part! Even if the role offers agile working, make sure to dress professionally for the interview. First impressions matter, and looking sharp shows you’re serious about the opportunity.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Neighbourhood Housing Assistant
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your passion for customer service and community impact.
Showcase Your Skills: Make sure to highlight any relevant experience or skills that align with the Neighbourhood Housing Assistant role. Whether it’s your organisational skills or your knack for handling queries, we want to see how you can contribute to our team!
Follow the Instructions: Remember, we’re using an online application form, so stick to the guidelines provided. Fill in all sections thoroughly and ensure you provide as much detail as possible to help us understand your fit for the role.
Check Your Work: Before hitting submit, take a moment to review your application. A quick proofread can help catch any typos or errors, ensuring your application is polished and professional. We’re excited to hear from you!
How to prepare for a job interview at Moat Homes Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Neighbourhood Housing Assistant. Familiarise yourself with Moat's values and how they align with your own. This will help you demonstrate your passion for customer service and community impact during the conversation.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about situations where you resolved issues or made a positive impact on someone's day. This will show that you can handle tenancy and neighbourhood queries with professionalism and care.
✨Be Ready to Discuss Teamwork
Since collaboration is key at Moat, be prepared to talk about times when you've worked effectively in a team. Highlight how you contributed to achieving common goals and how you can bring that spirit of teamwork to the Neighbourhood Housing Assistant role.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask your interviewers. This could be about the team dynamics, opportunities for professional growth, or how Moat measures success in this role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.
