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For Companies At a Glance
- Tasks: Coordinate home quality, manage cases, and ensure customer satisfaction.
- Company: Join Moat, a community-focused housing association in the South East.
- Benefits: Enjoy competitive pay, generous leave, and personal development opportunities.
- Why this job: Make a real impact in communities while working flexibly.
- Qualifications: Strong communication skills and attention to detail required.
- Other info: Recognised as one of 'The Sunday Times Best Places to Work' in 2025.
The predicted salary is between 26445 - 33056 £ per year.
Hours: 35 hours per week, Monday-Friday
Salary: £26,445 – £33,056 per annum (salary offered dependent on experience)
Location: Dartford, Kent (agile working, offering flexibility between home and our Dartford office)
Contract: Permanent
About the role
As a Quality Homes Coordinator, you’ll play a vital part in ensuring our homes are safe, decent and well cared for. You’ll be the key link between customers, surveyors, contractors and internal teams, coordinating appointments, tracking cases, and keeping everyone informed. From managing damp & mould cases to arranging Home Improvement Surveys, supporting complex repair work and ensuring accurate asset data, you’ll help us deliver a responsive, high‑quality service to every customer. This is a busy, varied and rewarding role where no two days are the same and where your attention to detail, communication skills and problem‑solving approach will really shine.
About us
Moat is a housing association in the South East of England, owning and managing over 20,000 homes across London, Kent, Essex, and Sussex. We’re more than just a housing provider; we’re a community focused organisation dedicated to creating positive change in the lives of our customers and the neighbourhoods we serve. As one of the Homes England delivery partners, we develop around 600 new homes every year. Our team of over 450 passionate professionals are committed to providing high quality, affordable homes, and excellent services to our customers.
Our values
- Own it: We take responsibility for our actions and deliver on our promises.
- Better together: We believe in the power of collaboration to achieve greater outcomes.
- Lead by example: We set high standards and inspire others through our commitment to excellence.
- Be the change: We embrace innovation and proactively address challenges.
Why join Moat?
As an experienced professional, you’ll have the opportunity to:
- Make a real impact in our communities.
- Work with a supportive and passionate team.
- Enjoy competitive salaries and generous leave.
- Benefit from numerous personal and professional development opportunities.
- Work in a hybrid way that allows you to work from our spacious Dartford office (or other regional offices including Maldon, Pollards Hill and Ashford) some days a week while also giving you the flexibility to work from home or another location that suits your needs.
Our commitment to creating a positive work environment has earned us recognition as one of 'The Sunday Times Best Places to Work' in 2025.
How to apply
If you’re excited about a new challenge and want to help us at Moat, we want to hear from you! Please visit our website to fill out the online application form by 11pm on Monday 6 April 2026. If we’d like to invite you for an interview, we’ll reach out via email. It’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.
Join us at Moat and be part of a team that is shaping the future of housing and communities in the South East!
If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk.
Quality Homes Coordinator in Dartford employer: Moat Homes Ltd
Contact Detail:
Moat Homes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Homes Coordinator in Dartford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Moat. Understand our values and mission, and think about how your skills as a Quality Homes Coordinator can help us achieve our goals. This will show you’re genuinely interested and ready to contribute.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to the role. Think about scenarios where you've demonstrated attention to detail, problem-solving, and communication skills. We want to see how you handle real-life situations that you might face in this role.
✨Tip Number 3
Show your passion for community! As a housing association, we value candidates who are committed to making a positive impact. Share your experiences or ideas on how you can contribute to improving the lives of our customers and the communities we serve.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Quality Homes Coordinator in Dartford
Some tips for your application 🫡
Show Your Passion: When you're filling out your application, let your enthusiasm for the Quality Homes Coordinator role shine through. We want to see why you’re excited about making a difference in our communities and how your values align with ours.
Be Detailed and Specific: Use the spaces provided in the application to really showcase your experience and skills. We’re keen to understand how your background makes you a great fit for the role, so don’t hold back on the details!
Tailor Your Application: Make sure to tailor your application to highlight the skills and experiences that are most relevant to the job description. We love seeing how you can contribute to our mission of providing high-quality homes and services.
Apply Through Our Website: Remember to apply through our website by the deadline! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Moat.
How to prepare for a job interview at Moat Homes Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Quality Homes Coordinator role. Familiarise yourself with the key responsibilities like managing damp and mould cases, coordinating appointments, and ensuring accurate asset data. This will help you demonstrate your knowledge and show how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
As a Quality Homes Coordinator, communication is key. Prepare examples of how you've effectively communicated with customers, surveyors, and contractors in the past. Think about times when you’ve resolved issues or coordinated complex tasks, as these stories will highlight your problem-solving abilities and attention to detail.
✨Emphasise Teamwork and Collaboration
Moat values collaboration, so be ready to discuss how you work well in a team. Share experiences where you’ve worked alongside others to achieve a common goal, especially in busy environments. This will show that you embody their value of 'Better together' and can contribute positively to their team dynamic.
✨Prepare Questions That Matter
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful ones that reflect your interest in the role and the company, such as inquiries about their approach to community engagement or how they support professional development. This shows you’re genuinely interested in being part of Moat and making a difference.