Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team of advisors to deliver exceptional customer service and resolve complex queries.
- Company: A respected housing association dedicated to community welfare.
- Benefits: Competitive salary, flexible working hours, and professional development opportunities.
- Why this job: Make a difference in the community while developing your leadership skills.
- Qualifications: Experience in customer service and team management is preferred.
- Other info: Join a supportive environment focused on growth and teamwork.
The predicted salary is between 30000 - 40000 £ per year.
A notable housing association in Dartford seeks a Customer Services Team Leader to manage a team of advisors, ensuring high-quality customer experiences and handling complex queries. The ideal candidate will provide coaching and feedback while monitoring performance across channels.
This role offers a competitive salary, flexible working arrangements, and opportunities for professional development in a community-focused organization.
Hybrid Lead: Customer Services Team Leader (21 hrs) in Dartford employer: Moat Homes Ltd
Contact Detail:
Moat Homes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Lead: Customer Services Team Leader (21 hrs) in Dartford
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the housing association on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service leadership. We should be ready to showcase our coaching skills and how we handle complex queries.
✨Tip Number 3
Showcase our passion for community service during interviews. This role is all about making a difference, so let’s highlight any relevant experience that aligns with their values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team.
We think you need these skills to ace Hybrid Lead: Customer Services Team Leader (21 hrs) in Dartford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Services Team Leader role. Highlight any previous leadership experience and your ability to manage a team effectively.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer service and how you can contribute to our community-focused organisation. Share specific examples of how you've handled complex queries in the past.
Showcase Your Coaching Skills: Since this role involves coaching and providing feedback, be sure to mention any relevant experience you have in mentoring or training others. We want to see how you can help your team grow!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. This way, we can easily track your application and get back to you quickly. We can't wait to hear from you!
How to prepare for a job interview at Moat Homes Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the housing association. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
As a Customer Services Team Leader, you'll likely face scenario-based questions. Think of examples from your past experiences where you've successfully managed a team or resolved complex customer queries. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Coaching Skills
Since the role involves providing coaching and feedback, be ready to discuss your approach to team development. Prepare specific examples of how you've helped team members improve their performance and how you monitor progress across different channels.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team's current challenges, the tools they use for performance monitoring, or opportunities for professional development. This shows that you're proactive and genuinely interested in contributing to the team.