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- Tasks: Assist customers with housing queries via phone, email, or webchat in a supportive team.
- Company: Join Moat, a community-focused organisation making a positive impact.
- Benefits: Competitive salary, generous time off, and growth opportunities.
- Why this job: Be part of a team that values collaboration and customer service excellence.
- Qualifications: Friendly, resilient, and passionate about helping others; no experience needed.
- Other info: Hybrid work model after training, with a focus on personal development.
The predicted salary is between 22890 - 28612 £ per year.
Join Our Team as a Customer Services Advisor
Location: Hybrid – Crossways Business Park, Dartford & Home
Hours: 35 hours per week, Monday to Friday (Full-time & Part-time roles available)
Salary: £22,890 – £28,612 per annum (depending on experience)
Contract: Permanent
Interviews will take place week commencing 16th February, 2026.
Responsibilities
- Handle inbound calls and perform administrative tasks within a collaborative team.
- Provide assistance across a wide range of housing-related queries via phone, email, or webchat.
- Support customers, including those who may be vulnerable or in urgent need.
Qualifications
- Friendly, positive, and resilient under pressure.
- Great communicator and active listener.
- Comfortable switching between tasks and customer types.
- Passionate about delivering excellent customer service.
- No housing experience required – full training will be provided.
Onboarding
The first six weeks of training will take place in our Dartford office on a full-time basis to build knowledge of our systems, services, and customer care approach. After training, the role will be split between the Dartford office and working from home, typically 50/50.
About Us
At Moat, we are a community-focused organisation dedicated to making a positive impact on the lives of our customers and the neighbourhoods we serve. We provide quality housing and support across London, Kent, Essex, and Sussex.
Our Values
- Own it – take responsibility for our actions and decisions.
- Better together – collaborate with colleagues, customers, and partners.
- Lead by example – set high standards and inspire others.
- Be the change – embrace innovation and proactive problem-solving.
Benefits
Competitive salaries, generous time off, and many opportunities for personal and professional growth. Named one of 'The Sunday Times Best Places to Work' in 2025.
How to Apply
Please fill out the online application form on our website by 11pm on Sunday 8th February 2026. We will contact you via email if we would like to invite you for an interview. Please provide as much detail as possible in the application to demonstrate how you meet the requirements. Adjustments to the recruitment process are available – email peopleservices@moat.co.uk.
Customer Services Advisor in Dartford employer: Moat Homes Ltd
Contact Detail:
Moat Homes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor in Dartford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Moat. Understand their values and mission. This will help you connect your answers to what they care about, showing that you're not just another candidate.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and how you handle customer queries, as this is key for a Customer Services Advisor.
✨Tip Number 3
Be ready to share your experiences! Think of examples from your past where you've demonstrated great customer service or problem-solving skills. Even if you don’t have direct experience, relate it to other roles or situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Moat. Don’t forget to highlight your passion for helping others in your application!
We think you need these skills to ace Customer Services Advisor in Dartford
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and positive side. Remember, we’re looking for great communicators who are passionate about customer service.
Tailor Your Responses: Make sure to tailor your answers to match the job description. Highlight your skills and experiences that align with the responsibilities of a Customer Services Advisor. This will help us see how you fit into our team and values.
Provide Specific Examples: Use specific examples from your past experiences to demonstrate your skills. Whether it’s handling difficult situations or working collaboratively, sharing real-life scenarios can really make your application stand out!
Check Your Details: Before hitting submit, double-check your application for any typos or errors. A polished application shows attention to detail, which is super important in customer service roles. And remember, apply through our website by the deadline!
How to prepare for a job interview at Moat Homes Ltd
✨Know the Company
Before your interview, take some time to research Moat. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their community-focused team.
✨Showcase Your Communication Skills
As a Customer Services Advisor, communication is key. Practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've successfully handled customer queries or resolved issues in the past, even if they're from different contexts.
✨Demonstrate Resilience
The role requires someone who can stay positive under pressure. Think of situations where you faced challenges and how you overcame them. Sharing these experiences will highlight your resilience and ability to support customers, especially those in urgent need.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, training process, and team dynamics. This shows that you're not just interested in the job, but also in how you can contribute to and grow within the company.