At a Glance
- Tasks: Manage tenancies, ensure high estate standards, and engage with the community.
- Company: Join Moat, a company dedicated to building strong, safe communities.
- Benefits: Competitive salary, agile working, and essential car user allowance.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact in housing services and community safety.
- Qualifications: Experience in tenancy management and excellent communication skills.
The predicted salary is between 32936 - 41170 £ per year.
Hours: 35 hours per week
Salary: £32,936 to £41,170 per annum (salary offered dependent on experience) plus Essential Car User Allowance of £2,329, and London Allowance of £2,739 per annum.
Contract: Fixed‑term contract for up to 12 months (maternity cover)
Location: Head Office – Dartford, and London Southeast (Bexley, Bromley and Greenwich) – agile working, with contractual base, Pollards Hill, Mitcham. Work equipment will include a laptop, tablet, and phone to support agile working from home and in offices.
We are avid supporters of agile working, and you will be supported to work around your patch, from home and in our offices.
Are you passionate about delivering excellent housing services and building strong, safe communities? At Moat, we’re looking for a proactive and customer‑focused Neighbourhood Services Manager to join our team and take ownership of a diverse housing portfolio. In this role, you’ll be the face of Moat in our communities—managing tenancies and leases, ensuring high standards in estate services, and responding swiftly to anti‑social behaviour and tenancy breaches. You’ll work closely with residents, contractors, and managing agents to ensure our neighbourhoods are clean, safe, and well‑maintained.
What you’ll be doing:
- Conducting regular estate inspections and monitoring cleaning and gardening contracts
- Managing tenancy and leasehold queries in line with service standards
- Taking prompt enforcement action on ASB and tenancy breaches
- Supporting new tenants and shared owners through sign‑ups and onboarding
- Handling complaints and ensuring compliance with the Housing Ombudsman Code
- Fulfilling safeguarding obligations, ensuring that vulnerable residents are signposted to key agencies and providing appropriate support in our capacity as landlord
What we’re looking for:
- Strong knowledge of tenancy and leasehold management
- Experience in handling ASB and community engagement
- Excellent communication and problem‑solving skills
- Excellent time‑management skills with an ability to manage a complex caseload whilst adhering to important deadlines
- Relevant housing qualification (or willingness to work towards one)
- A full UK driving licence and access to transport
If you’re ready to make a meaningful impact and be a trusted ambassador for Moat, we’d love to hear from you.
Please note this role is exempt under the Rehabilitation of Offenders Act (1974) which means that if you are successful, we will have to obtain a disclosure and barring service check before confirming the offer of employment with you.
Neighbourhood Services Manager employer: Moat Homes Limited
At Moat, we pride ourselves on being an excellent employer, offering a supportive and flexible work culture that champions agile working. Our commitment to employee growth is evident through ongoing training opportunities and a focus on community engagement, making this role not just a job, but a chance to make a real difference in the lives of residents across Dartford and London Southeast. With competitive salaries and allowances, as well as a strong emphasis on teamwork and collaboration, Moat is the ideal place for passionate individuals looking to thrive in the housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Services Manager
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Moat or similar organisations. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching common questions for Neighbourhood Services Managers. Think about your experiences with tenancy management and community engagement, and be ready to share specific examples that showcase your skills.
✨Tip Number 3
Show your passion for community service! During interviews, highlight your commitment to building strong, safe communities and how you've made a difference in previous roles. This will resonate well with Moat's values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and making an impact in the neighbourhoods we serve.
We think you need these skills to ace Neighbourhood Services Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in tenancy and leasehold management. We want to see how your skills align with the Neighbourhood Services Manager role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:Since this role involves a lot of interaction with residents and contractors, it’s crucial to demonstrate your excellent communication skills. Use examples from your past experiences where you’ve successfully resolved issues or engaged with the community.
Highlight Your Problem-Solving Abilities:We’re looking for someone who can handle anti-social behaviour and tenancy breaches effectively. Include specific instances in your application where you’ve tackled challenges head-on and achieved positive outcomes.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Neighbourhood Services Manager position. We can’t wait to hear from you!
How to prepare for a job interview at Moat Homes Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of tenancy and leasehold management. Familiarise yourself with the key responsibilities of a Neighbourhood Services Manager, especially around anti-social behaviour and community engagement. This will show that you're not just interested in the role but also understand the challenges it entails.
✨Showcase Your Communication Skills
As a Neighbourhood Services Manager, you'll be the face of the company in the community. Prepare examples of how you've effectively communicated with residents or resolved conflicts in the past. This will demonstrate your ability to handle sensitive situations and build strong relationships.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled issues related to housing services or community problems. Be ready to discuss your approach to resolving these issues and how you ensured compliance with relevant standards. This will highlight your proactive nature and commitment to excellent service.
✨Time Management is Key
With a complex caseload, time management is crucial. Prepare to discuss how you prioritise tasks and meet deadlines, especially when dealing with multiple tenancy queries or complaints. Sharing your strategies will show that you can handle the demands of the role effectively.
