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- Tasks: Deliver excellent customer service and handle tenancy queries with care.
- Company: Join Moat, a community-focused housing association making a positive impact.
- Benefits: Competitive salary, generous time off, and opportunities for personal growth.
- Why this job: Make a real difference in your community while working in a supportive team.
- Qualifications: Proactive, organised, and passionate about customer service.
- Other info: Agile working with three days in the office and a friendly team culture.
The predicted salary is between 22890 - 28612 £ per year.
We’re currently looking for a Neighbourhood Housing Assistant to join our team. Are you passionate about delivering excellent customer service and making a real difference in your community? We’re looking for a proactive and organised individual to join our centralised team of Neighbourhood Housing Assistants. In this role you’ll be based at our Pollards Hill, London office where you’ll play a vital role in delivering high-quality customer liaison, administration, and reception services.
As the first point of contact for customers and visitors, you’ll handle tenancy and neighbourhood queries with professionalism and care, helping to ensure a positive experience for everyone who interacts with us.
At Moat, we are more than just a housing association; we are a community focused organisation dedicated to making a positive impact on the lives of our customers and the neighbourhoods we serve. With homes across London, Kent, Essex, and Sussex, we strive to provide quality housing and support to those who need it most.
Our Values:
- Own it: We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities.
- Better together: We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities.
- Lead by example: We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.
- Be the change: We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.
Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of 'The Sunday Times Best Places to Work' in 2025.
If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you!
If you think this role is a good fit for you and you’re ready for an exciting new challenge, please fill out the online application form on our website by 11pm on 28 January 2026. We will reach out via email if we would like to invite you for an interview. Interviews will be taking place on 9th, 10th and 11th February, 2026.
As we use anonymous recruitment and do not accept CVs, it’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.
If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk
Neighbourhood Housing Assistant employer: Moat Homes Limited
Contact Detail:
Moat Homes Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Housing Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Moat. Understand their values and mission, and think about how your own experiences align with them. This will show that you're genuinely interested in being part of their community-focused team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think of specific examples from your past experiences that demonstrate your skills and how you embody the values of 'own it' and 'better together'.
✨Tip Number 3
Dress the part! Even if the role involves agile working, showing up in smart attire for your interview can make a great first impression. It shows that you respect the opportunity and are serious about joining the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can set you apart from other candidates. It’s a nice touch that shows you’re enthusiastic about the role and the chance to contribute to Moat.
We think you need these skills to ace Neighbourhood Housing Assistant
Some tips for your application 🫡
Show Your Passion: Let us know why you're excited about the Neighbourhood Housing Assistant role! Share your passion for customer service and community impact, as this will help us see how you align with our values.
Be Detailed: Since we use anonymous recruitment and don’t accept CVs, it’s super important to fill out every section of the application form. Use this opportunity to showcase your experience and skills in detail!
Tailor Your Responses: Make sure to tailor your answers to reflect the specific requirements of the job description. Highlight relevant experiences that demonstrate how you can contribute to our team and make a difference.
Apply Through Our Website: Don’t forget to submit your application through our website by the deadline! It’s the best way for us to receive your details and get you started on this exciting journey with Moat.
How to prepare for a job interview at Moat Homes Limited
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Moat's values. They’re all about responsibility, collaboration, and innovation. Think of examples from your past experiences that align with these values, as this will show you’re a great cultural fit.
✨Prepare for Customer Service Scenarios
As a Neighbourhood Housing Assistant, you'll be the first point of contact for customers. Prepare for questions about handling tenancy and neighbourhood queries. Practise responses that highlight your customer service skills and how you’ve positively impacted others in similar roles.
✨Show Your Organisational Skills
This role requires a proactive and organised individual. Be ready to discuss how you manage your time and tasks effectively. You might want to share specific tools or methods you use to stay organised, especially when juggling multiple responsibilities.
✨Ask Thoughtful Questions
At the end of the interview, you’ll likely have a chance to ask questions. Use this opportunity to show your interest in the role and the company. Ask about team dynamics, opportunities for professional growth, or how they measure success in this position.
