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- Tasks: Transform data into insights to enhance service delivery and customer experience.
- Company: Join Moat, a community-focused housing association making a real impact.
- Benefits: Enjoy competitive salary, generous leave, and personal development opportunities.
- Why this job: Be part of a passionate team driving positive change in communities.
- Qualifications: Proven analytical skills and experience in performance improvement.
- Other info: Hybrid work model with a supportive environment recognised as a top workplace.
The predicted salary is between 47554 - 59435 £ per year.
Salary: £47,554 - £59,435 per annum (salary offered dependent on experience)
Hours: 35 hours per week, Monday–Friday
Contract: Permanent
Location: Hybrid between our Mariner House, Dartford office and home
Interviews will take place on 28th April.
At Moat, our people are central to delivering safe, high-quality homes and services that enable our customers to thrive. By supporting, developing and empowering our colleagues, we ensure they can provide the best possible service to the communities we serve.
We are looking for a Service Excellence Partner to play a key role in transforming how we understand performance, improve services and ensure regulatory compliance. This is an exciting opportunity for someone who is passionate about using data and insight to make a tangible difference to customer outcomes.
As a Service Excellence Partner, you will work at the centre of our Property & Assets Directorate, translating complex data into meaningful insight that supports both strategic and operational decision-making. You will lead on analysing performance measures, operational data, customer feedback and complaints to identify trends, risks and opportunities for improvement. By turning this insight into clear, actionable plans, you will help senior leaders and operational teams continuously enhance service delivery.
A key part of your role will be ensuring strong governance, compliance and assurance. You will support the directorate in meeting regulatory requirements, including Consumer Standards and Awaab’s Law, ensuring robust, evidence-based approaches are embedded across services. You will also play a vital role in strengthening processes, supporting teams to identify root causes of service issues and implement sustainable improvements that enhance the customer experience.
What We’re Looking For
- Proactive, analytical professional who is passionate about improving services through insight and collaboration.
- Confident working with complex data and translating it into meaningful narratives that influence decision-making at all levels.
- Strong relationship-building skills, enabling effective work across teams and support leaders in driving performance improvement.
- Strong understanding of the social housing sector, including policy and Property & Assets services.
- Proven experience analysing and interpreting performance data and turning it into actionable insight.
- Experience working with multiple data sources, including operational and external datasets.
- Ability to communicate complex information clearly to non-technical audiences.
- Experience supporting performance improvement, compliance or service transformation.
- Strong stakeholder management skills with the ability to influence at senior levels.
- Knowledge of audit, risk and regulatory compliance frameworks.
- Excellent written and verbal communication skills.
- Strong organisational skills and attention to detail.
Moat is a housing association in the South East of England, owning and managing over 20,000 homes across London, Kent, Essex, and Sussex. We are more than just a housing provider; we are a community-focused organisation dedicated to creating positive change in the lives of our customers and the neighbourhoods we serve. As one of the Homes England delivery partners, we develop around 600 new homes every year. Our team of over 450 passionate professionals are committed to providing high quality, affordable homes, and excellent services to our customers.
Our values:
- Own it: We take responsibility for our actions and deliver on our promises.
- Better together: We believe in the power of collaboration to achieve greater outcomes.
- Lead by example: We set high standards and inspire others through our commitment to excellence.
- Be the change: We embrace innovation and proactively address challenges.
As an experienced professional, you'll have the opportunity to:
- Make a real impact in our communities.
- Work with a supportive and passionate team.
- Enjoy competitive salaries and generous leave.
- Benefit from numerous personal and professional development opportunities.
- Work in a hybrid way that allows you to work from our spacious Dartford office (or other regional offices including Maldon, Pollards Hill and Ashford) some days a week while also giving you the flexibility to work from home or another location that suits your needs.
Our commitment to creating a positive work environment has earned us recognition as one of 'The Sunday Times Best Places to Work' in 2025. If you're excited about a new challenge and want to help us at Moat, we want to hear from you! Please visit our website to fill out the online application form by 11pm on Sunday 19 April 2026. If we’d like to invite you for an interview, we’ll reach out via email. It’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.
Join us at Moat and be part of a team that is shaping the future of housing and communities in the South East!
Service Excellence Partner – Property in Maldon employer: Moat Homes Limited
Contact Detail:
Moat Homes Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Excellence Partner – Property in Maldon
✨Tip Number 1
Get to know the company inside out! Research Moat's values, mission, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role of Service Excellence Partner. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression. Plus, it shows that you’re proactive and keen to join the team at Moat.
We think you need these skills to ace Service Excellence Partner – Property in Maldon
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about improving services and making a difference in our communities.
Be Specific: Use concrete examples from your past experiences to demonstrate how you've tackled similar challenges. This helps us understand your skills and how they align with what we're looking for in a Service Excellence Partner.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that are most relevant to the job description. We love seeing candidates who take the time to connect their background to our needs!
Check Your Details: Before hitting send, double-check your application for any typos or errors. A polished application shows us that you pay attention to detail, which is super important for this role. And remember, apply through our website!
How to prepare for a job interview at Moat Homes Limited
✨Know Your Data
As a Service Excellence Partner, you'll be working with complex data. Make sure you brush up on your data analysis skills and be ready to discuss how you've used data to drive performance improvements in the past. Prepare examples that showcase your ability to turn data into actionable insights.
✨Understand the Sector
Familiarise yourself with the social housing sector, especially Moat's values and mission. Be prepared to discuss how your experience aligns with their goals of improving customer outcomes and service delivery. Showing that you understand their challenges will set you apart.
✨Build Relationships
Strong relationship-building skills are key for this role. Think about times when you've successfully collaborated with different teams or stakeholders. Be ready to share specific examples of how you influenced decision-making and drove performance improvement through effective communication.
✨Prepare for Compliance Questions
Given the focus on governance and regulatory compliance, expect questions around these topics. Brush up on relevant laws and standards, like Awaab’s Law, and be prepared to discuss how you've ensured compliance in previous roles. This will demonstrate your readiness to support Moat in meeting its regulatory requirements.