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- Tasks: Coordinate home services, manage cases, and ensure customer satisfaction.
- Company: Join Moat, a community-focused housing association in the South East.
- Benefits: Competitive salary, generous leave, and personal development opportunities.
- Why this job: Make a real impact in communities while enjoying flexible working arrangements.
- Qualifications: Organised, proactive, and customer-focused with strong communication skills.
- Other info: Recognised as one of 'The Sunday Times Best Places to Work' in 2025.
The predicted salary is between 26445 - 33056 £ per year.
Salary: £26,445 - £33,056 per annum (salary offered dependent on experience)
Hours: 35 hours per week, Monday-Friday
Location: Dartford, Kent (agile working, offering flexibility between home and our Dartford office)
Contract: Permanent
We’re looking for a proactive, organised and customer‑focused Quality Homes Coordinator to join our Property Services team. If you enjoy keeping things running smoothly, building great relationships and making a real difference to customers’ quality of life, this could be the perfect role for you.
About the role
As a Quality Homes Coordinator, you’ll play a vital part in ensuring our homes are safe, decent and well cared for. You’ll be the key link between customers, surveyors, contractors and internal teams, coordinating appointments, tracking cases, and keeping everyone informed. From managing damp & mould cases to arranging Home Improvement Surveys, supporting complex repair work and ensuring accurate asset data, you’ll help us deliver a responsive, high‑quality service to every customer. This is a busy, varied and rewarding role where no two days are the same and where your attention to detail, communication skills and problem‑solving approach will really shine.
Moat is a housing association in the South East of England, owning and managing over 20,000 homes across London, Kent, Essex, and Sussex. We’re more than just a housing provider; we’re a community focused organisation dedicated to creating positive change in the lives of our customers and the neighbourhoods we serve. As one of the Homes England delivery partners, we develop around 600 new homes every year. Our team of over 450 passionate professionals are committed to providing high quality, affordable homes, and excellent services to our customers.
Our values
- Own it: We take responsibility for our actions and deliver on our promises.
- Better together: We believe in the power of collaboration to achieve greater outcomes.
- Lead by example: We set high standards and inspire others through our commitment to excellence.
- Be the change: We embrace innovation and proactively address challenges.
As an experienced professional, you’ll have the opportunity to:
- Make a real impact in our communities.
- Work with a supportive and passionate team.
- Enjoy competitive salaries and generous leave.
- Benefit from numerous personal and professional development opportunities.
- Work in a hybrid way that allows you to work from our spacious Dartford office (or other regional offices including Maldon, Pollards Hill and Ashford) some days a week while also giving you the flexibility to work from home or another location that suits your needs.
Our commitment to creating a positive work environment has earned us recognition as one of 'The Sunday Times Best Places to Work' in 2025.
If you’re excited about a new challenge and want to help us at Moat, we want to hear from you! Please visit our website to fill out the online application form by 11pm on Monday 6 April 2026. If we’d like to invite you for an interview, we’ll reach out via email. It’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.
Join us at Moat and be part of a team that is shaping the future of housing and communities in the South East!
Quality Homes Coordinator in Maldon employer: Moat Homes Limited
Contact Detail:
Moat Homes Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Homes Coordinator in Maldon
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Moat or similar organisations. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching Moat’s values and recent projects. Show us how your skills align with our mission to create positive change in communities. We love candidates who are genuinely passionate about what we do!
✨Tip Number 3
Practice your communication skills! As a Quality Homes Coordinator, you’ll need to keep everyone informed. Try mock interviews with friends or family to get comfortable talking about your experience and how you can contribute to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Make sure to fill out all the details and showcase your experience – we want to know what makes you the perfect fit for us!
We think you need these skills to ace Quality Homes Coordinator in Maldon
Some tips for your application 🫡
Show Your Passion: When you're filling out your application, let your enthusiasm for the Quality Homes Coordinator role shine through. We want to see why you’re excited about making a difference in our communities and how your values align with ours.
Be Detailed and Specific: Don’t hold back on the details! Use the spaces provided to showcase your experience and skills. We’re keen to understand how your background makes you a great fit for the role, so be specific about your achievements and how they relate to what we do.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your organisational skills, customer focus, and any relevant experience that shows you can handle the busy and varied nature of the role. We love seeing how you connect your past experiences to what we need!
Apply Through Our Website: Remember to apply through our website before the deadline! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and get started!
How to prepare for a job interview at Moat Homes Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Quality Homes Coordinator role. Familiarise yourself with the key responsibilities like managing damp and mould cases, coordinating appointments, and ensuring accurate asset data. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Focus
Since this role is all about making a difference to customers' quality of life, be prepared to share examples of how you've successfully built relationships and provided excellent service in previous roles. Highlight your proactive approach and problem-solving skills to show that you can handle the varied challenges that come with the job.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the team dynamics, the types of projects you'll be involved in, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Emphasise Your Organisational Skills
As a Quality Homes Coordinator, being organised is crucial. Be ready to discuss how you manage your time and prioritise tasks effectively. Share specific examples of how you've kept things running smoothly in past roles, as this will reassure them that you can handle the busy and varied nature of the job.