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- Tasks: Support customers in their housing journey and ensure smooth lettings operations.
- Company: Join a dedicated team focused on making a difference in social housing.
- Benefits: Flexible hours, competitive salary, and a supportive work environment.
- Other info: Fixed-term contract with opportunities for growth until August 2027.
- Why this job: Make a real impact by helping customers find their homes.
- Qualifications: Experience in lettings or strong understanding of social housing processes.
The predicted salary is between 23725 - 29656 £ per year.
Hours: 17.5 hours per week (Wednesday, Thursday, and Monday half-day)
Salary: £23,725-£29,656 per annum (Pro-rated, salary offered dependent on experience)
Location: Dartford / Agile
Contract: Fixed Term Contract until August 2027
We’re currently looking for an Allocations Assistant to join our team! If you’re seeking a role where your organisation, communication skills, and customer focus genuinely make a difference, this role could be a great fit.
You’ll play an important part in ensuring a smooth and positive experience for customers moving in and out of our homes, supporting colleagues, keeping our systems accurate, and helping us deliver an efficient, responsive lettings service.
It’s a varied role at the heart of our housing operations, where your attention to detail and commitment to great service will help us meet targets, reduce delays, and support customers through key moments in their housing journey.
Ideally, you’ll have experience in social housing lettings such as within a housing association, local authority, or charity. However, we’ll also consider candidates with general lettings experience, provided you have a strong understanding of the application and allocation process, key checks and compliance, the needs and challenges of social housing customers.
Strong Microsoft skills are essential, as well as a passion for delivering excellent customer service.
Allocations Assistant in Maldon employer: Moat Homes Limited
Contact Detail:
Moat Homes Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Allocations Assistant in Maldon
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in social housing. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to allocations and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your Microsoft skills! During interviews, be ready to discuss how you've used these tools in previous roles. We want to see how you can leverage tech to improve efficiency in our lettings service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team and making a difference in the housing journey.
We think you need these skills to ace Allocations Assistant in Maldon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Allocations Assistant role. Highlight your relevant experience in social housing or lettings, and show us how your skills align with what we're looking for.
Show Off Your Communication Skills: Since this role is all about customer focus and communication, give us examples of how you've successfully interacted with customers in the past. We want to see your ability to make a positive impact!
Be Detail-Oriented: Attention to detail is key in this role. When filling out your application, double-check for any errors and ensure that all information is accurate. This will show us that you take pride in your work.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Moat Homes Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing lettings and the allocation process. Familiarise yourself with key checks and compliance requirements, as well as the challenges faced by social housing customers. This will show that you're not just interested in the role, but that you understand its importance.
✨Show Off Your Communication Skills
Since this role is all about customer focus and communication, be prepared to demonstrate your skills in these areas. Think of examples from your past experiences where you've successfully communicated with customers or colleagues, especially in challenging situations. This will help you stand out as a candidate who can handle the demands of the job.
✨Get Tech-Savvy
Strong Microsoft skills are essential for this position, so make sure you're comfortable using tools like Excel and Word. If you have experience with any specific software related to housing allocations, mention it! Being tech-savvy will show that you can keep systems accurate and efficient, which is crucial for the role.
✨Prepare Questions
Interviews are a two-way street, so come prepared with questions about the role and the team. Ask about the challenges they face in the allocations process or how they measure success in customer service. This not only shows your interest but also helps you gauge if the company is the right fit for you.