At a Glance
- Tasks: Manage tenancies, ensure clean and safe neighbourhoods, and support residents.
- Company: Join a forward-thinking housing organisation dedicated to community building.
- Benefits: Competitive salary, essential car user allowance, and agile working options.
- Other info: Supportive team culture with opportunities for personal and professional growth.
- Why this job: Make a real difference in communities while developing your career in housing.
- Qualifications: Knowledge of tenancy management and strong communication skills required.
The predicted salary is between 32936 - 41170 £ per year.
Hours: 35 hours per week
Salary: £32,936 to £41,170 per annum (salary offered dependent on experience) + Essential Car User Allowance of £2,329 + London Allowance of £2,739 per annum.
Contract: Permanent
Location: London Southeast (Bexley, Bromley and Greenwich) – agile working, with contractual base at Pollards Hill, Mitcham. We provide a laptop, tablet, and phone for flexible work across the patch, from home and in offices.
Are you passionate about delivering excellent housing services and building strong, safe communities? We’re looking for a proactive and customer‑focused Neighbourhood Services Manager to join our team and take ownership of a diverse housing portfolio. In this role, you’ll be the face of Moat in our communities—managing tenancies and leases, ensuring high standards in estate services, and responding swiftly to anti‑social behaviour and tenancy breaches. You’ll work closely with residents, contractors, and managing agents to ensure our neighbourhoods are clean, safe, and well‑maintained.
Responsibilities
- Conduct regular estate inspections and monitor cleaning and gardening contracts.
- Manage tenancy and leasehold queries in line with service standards.
- Take prompt enforcement action on ASB and tenancy breaches.
- Support new tenants and shared owners through sign‑ups and onboarding.
- Handle complaints and ensure compliance with the Housing Ombudsman Code.
- Fulfil safeguarding obligations, signpost vulnerable residents to key agencies, and provide appropriate support as a landlord.
Qualifications
- Strong knowledge of tenancy and leasehold management.
- Experience in handling ASB and community engagement.
- Excellent communication and problem‑solving skills.
- Excellent time‑management skills with ability to manage a complex caseload whilst meeting deadlines.
- A relevant housing qualification (or willingness to work towards one).
- A full UK driving licence and access to transport.
Requirements & Values
We value responsibility, collaboration, high standards, and innovation. Our team believes in cultivating a supportive environment for growth both personally and professionally.
Equal Opportunity
We are an equal opportunities employer. We are committed to fostering a diverse workforce and provide reasonable adjustments for applicants.
Interested? Please tell us why this role is a good fit for you.
Closing Date: 24 May 2026
Housing Officer employer: Moat Homes Limited
At Moat, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture that prioritises employee growth and development. With flexible working arrangements and a commitment to community engagement, our Housing Officers play a vital role in enhancing the quality of life for residents in London Southeast. Join us to make a meaningful impact while enjoying competitive benefits and a strong sense of purpose in your work.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Get involved in community events or local housing forums. This not only boosts your visibility but also shows your commitment to building strong communities, which is key for a Housing Officer role.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of tenancy and leasehold management. Be ready to discuss real-life scenarios where you've handled ASB or engaged with the community effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for delivering excellent housing services shine through. We want to see how much you care about building strong, safe communities and how that aligns with our values.
Tailor Your Application:Make sure to customise your application to highlight your experience in tenancy and leasehold management. We’re looking for specific examples of how you've handled ASB and engaged with the community, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate well-structured responses that clearly demonstrate your skills and experiences, especially when it comes to managing a complex caseload.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Moat Homes Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of tenancy and leasehold management. Familiarise yourself with the Housing Ombudsman Code and any relevant legislation. This will show that you're not just passionate about housing services, but also well-informed and ready to tackle the challenges of the role.
✨Showcase Your Communication Skills
As a Housing Officer, you'll be the face of the company in the community. Prepare examples of how you've effectively communicated with residents or handled complaints in the past. This will demonstrate your ability to engage with diverse groups and resolve issues efficiently.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully managed anti-social behaviour or tenancy breaches. Be ready to discuss your approach to these situations and how you ensured compliance with service standards. This will highlight your proactive nature and commitment to maintaining safe communities.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the organisation. Inquire about their approach to community engagement or how they support new tenants. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
