At a Glance
- Tasks: Support vulnerable customers with their housing needs and manage complex cases.
- Company: Join a dedicated team in a leading neighbourhood housing organisation.
- Benefits: Competitive salary, car allowance, flexible working, and career development opportunities.
- Other info: Dynamic role with opportunities to work across London, Sussex, Kent, and Essex.
- Why this job: Make a real difference in people's lives while building your career in housing support.
- Qualifications: Experience in housing or customer support, strong communication skills, and a full UK driving licence.
The predicted salary is between 34418 - 43022 £ per year.
Function: Neighbourhood Housing
Contract Type: Permanent
Hours: 35 hours per week, Monday–Friday
Salary: £34,418 - £43,022 per annum plus a car allowance of £2,411 per annum
Location: Based at one of our offices in Dartford, Ashford (Stanhope), Maldon or Pollards Hill (Mitcham), with travel across your designated region (London & Sussex or Kent & Essex) and to other office locations as required. Work is typically split between the office, patch work, and home working by arrangement (usually 2–3 days in the office).
What you’ll be doing:
- Manage a caseload of vulnerable customers, delivering practical, person-centred support.
- Help customers understand and manage their tenancy responsibilities.
- Carry out risk assessments and develop tailored support plans.
- Support customers who have been temporarily moved from their homes, acting as an advocate and coordinating with internal teams and external partners.
- Help enable safe and timely returns home or identify longer-term housing solutions where needed.
- Contribute to and, when necessary, elevate cases through the Complex Cases Review Panel.
- Work with customers who are not engaging or are refusing access, building trust and rapport.
- Identify and respond to safeguarding concerns, balancing risk to individuals and the wider community.
- Lead multi‑agency working with partners such as Social Services, police, and support agencies.
- Maintain accurate records, contribute to service‑related queries and complaints, and carry out your work in line with our values and responsibilities.
What we’re looking for:
- At least 12 months’ experience in housing, support, or a customer/resident‑facing role, with proven experience supporting vulnerable customers with complex housing‑related issues.
- Strong communication skills and a good standard of education.
- Excellent CRM system skills and confidence managing customer data accurately.
- Good understanding of landlord responsibilities and keeping customers safe in their homes.
- Knowledge of housing‑related welfare benefits and Landlord & Tenant legislation.
- Experience managing ASB, no‑access cases, hoarding or chaotic lifestyles.
- Strong partnership‑working skills, including experience engaging with Social Services, police and local support agencies.
- A full UK driving licence and access to your own vehicle.
- Flexibility to work outside normal office hours when required.
- A CIH or NVQ Level 3 qualification (or willingness to work towards one).
- Knowledge of safeguarding procedures.
Tenancy Support Officer x 2 (London/Sussex and Kent/Essex) in Dartford employer: Moat Homes Limited
As a Tenancy Support Officer with us, you'll be part of a dedicated team that values compassion and collaboration, working to make a real difference in the lives of vulnerable customers across London, Sussex, Kent, and Essex. We offer a supportive work culture that prioritises employee well-being, with flexible working arrangements and opportunities for professional development, including pathways to further qualifications. Join us in a role where your contributions are recognised and rewarded, and where you can grow both personally and professionally in a meaningful way.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Support Officer x 2 (London/Sussex and Kent/Essex) in Dartford
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Moat Homes Limited.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Moat Homes Limited!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Moat Homes Limited, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Moat Homes Limited or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Tenancy Support Officer x 2 (London/Sussex and Kent/Essex) in Dartford
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Moat Homes Limited:Before hitting send, make sure to tailor your application specifically to Moat Homes Limited! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Moat Homes Limited
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
