At a Glance
- Tasks: Be the first point of contact for complaints and ensure fair resolutions.
- Company: Join a customer-focused organisation dedicated to improving services.
- Benefits: Competitive salary, generous time off, and personal growth opportunities.
- Other info: Flexible working hours with a supportive team environment.
- Why this job: Make a real difference by resolving customer issues and driving improvements.
- Qualifications: Strong organisational skills and a commitment to fairness required.
The predicted salary is between 23258 - 29172 £ per year.
Salary: £23,258 - £29,072 per annum (salary dependent on experience)
Hours: 28 hours per week
Contract: 6 Months Fixed Term Contract
Location: Dartford / Agile
We’re committed to listening to our customers, learning from their experiences, and using every piece of feedback to make our services better.
Responsibilities
- Be the first point of contact for incoming complaints, assessing, triaging, and allocating them to the right Resolutions Partner.
- Ensure cases are managed efficiently, workloads are balanced, and customers receive a fair and timely response.
- Support the resolution process by preparing evidence packs, carrying out risk assessments, and maintaining accurate records to ensure every case is compliant and auditable.
- Lead investigations when required, working closely with customers to understand their concerns and recommend fair, proportionate outcomes.
- Capture themes and root causes from complaints to help drive improvements across our services.
Qualifications
- Strong organisation and communication skills.
- Excellent attention to detail.
- A genuine commitment to fairness and customer care.
- Experience in complaint handling or customer service, particularly in housing or the public sector, would be an advantage.
Benefits
- Competitive salaries.
- Generous time off.
- Many chances to grow personally and professionally.
Resolutions Assignment Officer in Dartford employer: Moat Homes Limited
Moat is an exceptional employer that prioritises employee growth and development, offering a supportive work culture where collaboration and innovation thrive. With a commitment to creating positive change in the community, employees enjoy competitive salaries, generous leave, and numerous opportunities for personal and professional advancement, all while working in a hybrid model from our Dartford office and home. Join us to make a meaningful impact in affordable housing and be part of a team recognised as one of 'The Sunday Times Best Places to Work' in 2025.
StudySmarter Expert Advice🤫
We think this is how you could land Resolutions Assignment Officer in Dartford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaint handling and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of how you've handled complaints or improved processes in the past. This will demonstrate your commitment to fairness and customer care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team as a Resolutions Assignment Officer.
We think you need these skills to ace Resolutions Assignment Officer in Dartford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Resolutions Assignment Officer role. Highlight your relevant experience in complaint handling or customer service, especially if it’s in housing or the public sector. We want to see how your skills match what we’re looking for!
Showcase Your Skills:Don’t forget to emphasise your strong organisation and communication skills in your application. Give examples of how you’ve used these skills in past roles, as they’re crucial for managing complaints and ensuring a fair response for customers.
Be Detail-Oriented:Attention to detail is key for this role, so make sure your application is free from typos and errors. We appreciate a well-structured application that reflects your ability to maintain accurate records and manage cases efficiently.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and securely. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Moat Homes Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Resolutions Assignment Officer role. Familiarise yourself with the responsibilities, especially around complaint handling and customer care. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Prepare Real-Life Examples
Think of specific situations from your past experiences where you've successfully handled complaints or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will showcase your problem-solving skills and ability to manage customer concerns effectively.
✨Show Your Commitment to Fairness
Since this role emphasises fairness and customer care, be ready to discuss how you prioritise these values in your work. Share examples of how you've ensured fair outcomes in previous roles, and express your dedication to improving services based on customer feedback.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how they measure success in the role, or what challenges they currently face. This shows your interest in the position and helps you gauge if it's the right fit for you.
