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- Tasks: Support homeowners with post-sales processes and ensure smooth ownership transitions.
- Company: Join a passionate team dedicated to making a difference in communities.
- Benefits: Competitive salary, generous leave, and personal development opportunities.
- Other info: Work in a dynamic role where no two days are the same.
- Why this job: Make a real impact while enjoying a flexible hybrid work environment.
- Qualifications: Organised, detail-oriented, and confident in customer communication.
The predicted salary is between 29555 - 36943 ÂŁ per year.
Salary: ÂŁ29,555 - ÂŁ36,943 per annum (salary offered dependent on experience)
Location: Head Office - Dartford
Closing Date: 12 May 2026
Hours: 35 per week, full time
Contract: Permanent
Location: Hybrid between our Mariner House Dartford office and working from home
Are you highly organised, detail‑driven and passionate about delivering an outstanding customer experience? Do you thrive in a role where no two days are the same, and where your work directly supports people in their homes and communities? We’re looking for a Post Sales Services Officer to join our team and play a vital role in supporting shared owners, leaseholders and freeholders, ensuring sales, ownership changes and post‑sales processes are handled accurately, compliantly and with care.
About the role
This is a varied and rewarding role that sits at the heart of our sales and homeownership services. You’ll provide both pre‑sales support to the New Homes Team and post‑sales services to homeowners, helping ensure leases, charges and ownership arrangements are managed correctly and efficiently throughout their lifecycle. You’ll work collaboratively across the business, manage multiple cases at pace, and support customers through some of the most important moments of their homeownership journey, from purchasing and re‑mortgaging to lease extensions and bereavement cases.
What you’ll be doing:
- Provide post‑sales services to shared owners, leaseholders and freeholders, ensuring lease and charge requirements are met
- Support the New Homes Team with pre‑sales activity, including valuations, price lists and monitoring sales exposure
- Manage enquiries relating to sub‑letting, re‑mortgages, lease assignments and notices
- Lead Right to Buy and Right to Acquire cases through to completion, ensuring statutory timescales are met
- Oversee lease extension applications from enquiry to completion
- Grant approvals for home improvements and other works, ensuring risk is minimised
- Produce and coordinate leasehold management packs within agreed timescales
- Handle joint‑to‑sole tenancy approvals, affordability assessments and flexible tenure cases
- Ensure bereavement cases are managed sensitively and professionally
- Raise and process capital payments for development contracts accurately and on time
- Deliver excellent customer service to all homeowners, colleagues and external stakeholders
Are confident using Microsoft Office and customer database/CRM systems
Have good knowledge of leasehold property and property management
Understand Right to Buy, Right to Acquire, lease extensions and sub‑letting
Are highly organised, solution‑focused and able to manage competing priorities
Can work independently, deliver at pace and stay calm under pressure
Are customer‑focused, professional and confident communicating with a range of stakeholders
Benefits:
- Make a real impact in our communities.
- Work with a supportive and passionate team.
- Enjoy competitive salaries and generous leave.
- Benefit from numerous personal and professional development opportunities.
- Work in a hybrid way that allows you to work from our spacious Dartford office (or other regional offices including Maldon, Pollards Hill and Ashford) some days a week while also giving you the flexibility to work from home or another location that suits your needs.
Post Sales Approvals Officer in Dartford employer: Moat Homes Limited
Contact Detail:
Moat Homes Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post Sales Approvals Officer in Dartford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experiences and how they relate to the Post Sales Approvals Officer role. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Post Sales Approvals Officer in Dartford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Post Sales Approvals Officer role. Highlight your experience with leasehold property and customer service, as these are key aspects of the job. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering outstanding customer experiences and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Organisational Skills: Since this role requires managing multiple cases at pace, make sure to highlight your organisational skills in your application. Share examples of how you've successfully juggled competing priorities in previous roles – we want to know how you handle pressure!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Moat Homes Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of leasehold property and property management. Familiarise yourself with key terms like Right to Buy, Right to Acquire, and lease extensions. This will show that you're not just interested in the role but also understand the nuances of the industry.
✨Showcase Your Organisational Skills
As a Post Sales Approvals Officer, being highly organised is crucial. Prepare examples from your past experiences where you've managed multiple cases or projects simultaneously. Highlight how you prioritised tasks and met deadlines, especially under pressure.
✨Customer Service is Key
This role is all about delivering an outstanding customer experience. Be ready to discuss how you've handled customer enquiries in the past, particularly in sensitive situations. Share specific instances where you went above and beyond to support customers, as this will resonate well with the interviewers.
✨Practice Makes Perfect
Before the interview, practice common interview questions related to the role. Consider doing mock interviews with a friend or using online resources. This will help you articulate your thoughts clearly and confidently, making a great impression when it counts.