At a Glance
- Tasks: Analyse performance data to drive improvements in housing and customer services.
- Company: Join Moat, a community-focused housing association making a positive impact.
- Benefits: Competitive salary, generous time off, and opportunities for personal and professional growth.
- Other info: Named one of 'The Sunday Times Best Places to Work' in 2025.
- Why this job: Make a real difference while working with a supportive and collaborative team.
- Qualifications: Strong analytical skills and experience with data interpretation and reporting.
The predicted salary is between 36083 - 45103 £ per year.
Salary: £36,083 to £45,103 (salary offered dependent on experience)
Location: Mariner House, Dartford/Agile
We're looking for a proactive and analytical Performance Officer to join our Service Excellence and Compliance team. In this role, you'll support the development of performance management, compliance, service improvement, and policy across Housing and Customer Services. You'll gather, analyse, and present performance data to help drive informed decision-making, challenge underperformance, and ensure our services remain customer-focused, compliant, and effective.
Working closely with colleagues, customers, and stakeholders, you'll contribute to continuous improvement initiatives, develop performance reports and dashboards, support new performance frameworks, and help shape policies and procedures. This is a fantastic opportunity for someone who enjoys turning data into insight and making a measurable impact on service delivery.
- Strong analytical and numeracy skills with experience interpreting and manipulating data.
- Experience using Microsoft Excel and/or Power BI to produce reports and insights.
- Excellent written and verbal communication skills, including presenting information to a range of audiences.
- Ability to identify trends, solve problems, and develop practical solutions.
- Strong stakeholder management skills with the ability to build effective working relationships.
- Understanding of the housing sector and its regulatory environment.
- A proactive, customer-focused approach with a passion for continuous improvement.
At Moat, we are more than just a housing association; we are a community focused organisation dedicated to making a positive impact on the lives of our customers and the neighbourhoods we serve. With homes across London, Kent, Essex, and Sussex, we strive to provide quality housing and support to those who need it most.
Our Values:
- Own it: We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities.
- Better together: We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities.
- Lead by example: We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.
- Be the change: We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.
Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of 'The Sunday Times Best Places to Work' in 2025.
If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you!
You’ll join us on the first Monday of the month and begin with a structured, week long corporate induction, giving you the time, knowledge and connections to start your career with Moat on the right foot.
It’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.
If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk
Performance Officer in Dartford employer: Moat Homes Limited
Moat is an exceptional employer that prioritises employee growth and development, offering a supportive work culture where collaboration and innovation thrive. With a commitment to creating positive change in the community, employees enjoy competitive salaries, generous leave, and numerous opportunities for personal and professional advancement, all while working in a hybrid model from our Dartford office and home. Join us to make a meaningful impact in affordable housing and be part of a team recognised as one of 'The Sunday Times Best Places to Work' in 2025.
StudySmarter Expert Advice🤫
We think this is how you could land Performance Officer in Dartford
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Moat Homes Limited, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Moat Homes Limited and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Performance Officer in Dartford
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Moat Homes Limited and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Moat Homes Limited
✨Get to Know Public Sector Values
Before your interview with Moat Homes Limited, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Moat Homes Limited.
