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- Tasks: Lead a team to deliver top-notch housing services and enhance customer experiences.
- Company: Join Moat, a community-focused housing association making a real difference.
- Benefits: Competitive salary, generous time off, and opportunities for personal and professional growth.
- Why this job: Make a positive impact in your community while developing your leadership skills.
- Qualifications: People management experience and a passion for housing management processes.
- Other info: Be part of a supportive team recognised as one of the best places to work.
The predicted salary is between 32936 - 41170 £ per year.
Function: Neighbourhood Housing
Contract Type: Permanent
Hours: Full Time
Salary: £32,936 to £41,170 per annum (salary dependent on experience) plus Essential Car Users Allowance of £2329 per annum
Location: Mariner House, Dartford
We’re currently looking for a Neighbourhood Housing Assistant Team Leader to join our team. You’ll lead and inspire a team of Neighbourhood Housing Assistants, ensuring they deliver an efficient, proactive and customer‑focused service to our Neighbourhood teams and residents. Reporting to the Head of Customer Operations, you’ll manage performance, oversee CRM work and reception services, and allocate resources to meet changing service demands. You’ll use management information and data insights to drive improvements, develop clear processes and procedures, and work collaboratively across multiple teams to enhance the overall customer experience. You’ll also support apprentices, contribute to budget preparation, and ensure accurate record‑keeping in line with data governance and compliance standards.
We’re looking for someone with people management experience, strong organisational and analytical skills, and a solid understanding of housing management processes including arrears, repairs, transfers and mutual exchange. You’ll be confident using Microsoft Office (particularly Word and Excel), comfortable interrogating data, and knowledgeable about the social housing sector and current challenges. A Level 4 housing qualification (or willingness to work towards one within two years) is essential. Above all, you’ll lead with professionalism, uphold our values, and champion equality, diversity and inclusion in everything you do.
The role will also require occasional travel to our regional offices to provide hands‑on support, build strong cross‑team relationships, and ensure consistent service delivery across locations.
At Moat, we are more than just a housing association; we are a community focused organisation dedicated to making a positive impact on the lives of our customers and the neighbourhoods we serve. With homes across London, Kent, Essex, and Sussex, we strive to provide quality housing and support to those who need it most.
Our Values:
- Own it: We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities.
- Better together: We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities.
- Lead by example: We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.
- Be the change: We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.
Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of 'The Sunday Times Best Places to Work' in 2025.
If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you!
If you think this role is a good fit for you and you’re ready for an exciting new challenge, please fill out the online application form on our website by 11pm on Sunday 15 March 2026. We will reach out via email if we would like to invite you for an interview. Interviews to be held on week commencing 23 March 2026.
It’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.
If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk
Neighbourhood Housing Assistant Team Leader in Dartford employer: Moat Homes Limited
Contact Detail:
Moat Homes Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Housing Assistant Team Leader in Dartford
✨Tip Number 1
Get to know the company culture! Before your interview, check out Moat's values and think about how your own experiences align with them. This will help you show that you're not just a fit for the role, but also for the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your people management experience and how you've tackled challenges in housing management.
✨Tip Number 3
Bring your A-game to the interview! Prepare some thoughtful questions about the role and the team dynamics. This shows you're genuinely interested and ready to contribute to the Neighbourhood Housing team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to highlight your skills and experiences in detail, making it easier for us to see why you’d be a great fit.
We think you need these skills to ace Neighbourhood Housing Assistant Team Leader in Dartford
Some tips for your application 🫡
Show Your Passion: When you're filling out your application, let your enthusiasm for the role shine through! We want to see why you're excited about becoming a Neighbourhood Housing Assistant Team Leader and how you can contribute to our community-focused mission.
Tailor Your Experience: Make sure to highlight your relevant experience in housing management and people leadership. Use specific examples that demonstrate your skills in managing teams and improving customer service, as this is what we’re really looking for!
Be Detailed and Specific: Don’t hold back on the details! We want to know about your achievements and how they relate to the job. Use the application spaces wisely to showcase your analytical skills and understanding of housing processes.
Apply Through Our Website: Remember, the best way to apply is through our website! It’s straightforward and ensures your application goes directly to us. Plus, it helps us keep everything organised, so we can focus on finding the right fit for our team.
How to prepare for a job interview at Moat Homes Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of housing management processes, especially around arrears, repairs, and mutual exchanges. Familiarise yourself with the social housing sector's current challenges, as this will show your understanding and commitment to the role.
✨Showcase Your Leadership Skills
As a potential team leader, be ready to discuss your people management experience. Prepare examples of how you've inspired and led teams in the past, focusing on collaboration and achieving great outcomes together.
✨Data is Key
Since the role involves using management information and data insights, practice discussing how you've used data to drive improvements in previous roles. Be prepared to explain your comfort level with Microsoft Office, particularly Excel, and how you've interrogated data to enhance service delivery.
✨Embrace the Values
Familiarise yourself with Moat's values: Own it, Better together, Lead by example, and Be the change. Think of specific instances where you've demonstrated these values in your work, as this will resonate well during the interview and show you're a cultural fit.