At a Glance
- Tasks: Be the friendly voice for customers, handling calls, emails, and webchat.
- Company: Join a top-rated company known for its supportive culture.
- Benefits: Enjoy competitive pay, generous time off, and growth opportunities.
- Other info: Hybrid work model with training and mentorship to kickstart your career.
- Why this job: Make a difference by helping customers in need every day.
- Qualifications: No experience needed; just bring your positive attitude and communication skills.
The predicted salary is between 23920 - 29900 £ per year.
Salary: £23,920 - £29,900 per annum (depending on experience)
Location: Hybrid - Crossways Business Park, Dartford & Home
Hours: 35 hours per week, Monday to Friday
Contract: Permanent
Role Overview
As a Customer Service Advisor you will be the first point of contact for our customers, contractors, and suppliers. You'll handle inbound calls, emails, and webchat, assisting with a wide range of housing related queries. Work as part of a collaborative team that manages inbound calls and administrative tasks, delivering a seamless service to customers, including those who may be vulnerable or in urgent need.
Training & Development
Training will be delivered in our Dartford office over a full time period. You will be assigned a mentor and will have access to learning resources. After the initial training, you will split your time between the office and working from home (approximately 50/50).
Qualifications & Skills
- Friendly, positive, and resilient under pressure
- Excellent communication skills and an active listener
- Comfortable switching between tasks and customer types
- No prior housing experience required - we provide full training. We're looking for a can do attitude and empathy.
Benefits
Competitive salaries, generous time off, and opportunities for personal and professional growth. Moat was named one of The Sunday Times Best Places to Work in 2025.
Customer Service Advisor in Dartford employer: Moat Homes Limited
Moat is an exceptional employer that prioritises employee growth and development, offering a supportive work culture where collaboration and innovation thrive. With a commitment to creating positive change in the community, employees enjoy competitive salaries, generous leave, and numerous opportunities for personal and professional advancement, all while working in a hybrid model from our Dartford office and home. Join us to make a meaningful impact in affordable housing and be part of a team recognised as one of 'The Sunday Times Best Places to Work' in 2025.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Dartford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Moat Homes Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Moat Homes Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Dartford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Moat Homes Limited:Your cover letter is your chance to shine! Tell us why you want to work at Moat Homes Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Moat Homes Limited!
How to prepare for a job interview at Moat Homes Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
