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- Tasks: Be the friendly voice helping customers with housing queries via phone, email, and webchat.
- Company: Join Moat, a community-focused organisation making a positive impact in housing.
- Benefits: Enjoy competitive salary, flexible working, generous time off, and personal growth opportunities.
- Other info: Hybrid work model allows for a balance between office collaboration and home comfort.
- Why this job: Make a real difference while working in a supportive and collaborative team environment.
- Qualifications: No experience needed; just bring your positive attitude and great communication skills.
The predicted salary is between 22890 - 28612 £ per year.
Salary: £22,890 – £28,612 per annum (depending on experience) plus London Allowance of £2,739 per annum
Location: Head Office - Dartford
Closing Date: 01 February 2026
Join Our Team as a Customer Services Advisor
Location: Hybrid – Crossways Business Park, Dartford & Home
Hours: 35 hours per week, Monday to Friday (Full-time & Part-time roles available)
Contract: Permanent
Interviews will take place week commencing 16th February, 2026.
As a Customer Services Advisor, you’ll be the first point of contact for our customers, contractors, and suppliers. Whether it’s by phone, email, or webchat, you’ll be helping people with a wide range of housing-related queries — no two days are the same! You’ll work as part of a collaborative, supportive team that handles both inbound calls and administrative tasks. We’re one team, working together to deliver a seamless service to our customers — including those who may be vulnerable or in urgent need.
To set you up for success, your first six weeks of training will take place in our Dartford office, ideally on a full-time basis. This ensures you’re fully supported as you build your knowledge of our systems, services, and customer care approach.
We’re looking for someone who is:
- Friendly, positive, and resilient under pressure
- A great communicator who is an active listener
- Comfortable switching between tasks and customer types
You don’t need housing experience — we’ll provide full training. What matters most is your can-do attitude and your ability to support customers with empathy and professionalism.
We believe in agile working. After your initial training, you’ll split your time between our Dartford office and working from home — typically 50/50. This gives you the flexibility to manage your time, reduce travel, and still enjoy the benefits of in-person collaboration with your team. We also offer part-time and full-time roles, so whether you’re looking for a new career or a better work-life balance, we’d love to hear from you.
At Moat, we are more than just a housing association; we are a community-focused organisation dedicated to making a positive impact on the lives of our customers and the neighbourhoods we serve. With homes across London, Kent, Essex, and Sussex, we strive to provide quality housing and support to those who need it most.
Our Values
- Own it: We take responsibility for our actions and decisions, ensuring that we deliver on our promises to our customers and communities.
- Better together: We believe in the power of collaboration. By working together with our colleagues, customers, and partners, we achieve greater outcomes and strengthen our communities.
- Lead by example: We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.
- Be the change: We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.
Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries, generous time off, and many chances to grow personally and professionally. Our employees have given us great feedback, which is why we were named one of "The Sunday Times Best Places to Work" in 2025.
If you want a rewarding job where you can make a difference and work with a supportive team, Moat is the right place for you!
If you think this role is a good fit for you and you’re ready for an exciting new challenge, please fill out the online application form on our website by 11pm on Sunday 8th February 2026. We will reach out via email if we would like to invite you for an interview. It’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so please make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team.
If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk
Customer Services Adviser employer: Moat Homes Limited
Contact Detail:
Moat Homes Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Adviser
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Moat. Understand their values and mission, and think about how your skills align with their goals. This will show them you’re genuinely interested and ready to contribute.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with a friend or in front of the mirror. Focus on showcasing your communication skills and how you can handle customer queries with empathy and professionalism. Remember, they want to see your personality shine through!
✨Tip Number 3
Be ready with examples! Think of specific situations where you’ve demonstrated resilience, teamwork, or great customer service. Having these stories at the ready will help you answer questions more confidently and effectively during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen on the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Services Adviser
Some tips for your application 🫡
Show Your Personality: When filling out your application, let your friendly and positive nature shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your Responses: Make sure to read the job description carefully and tailor your answers to highlight how your skills and experiences align with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Detailed and Specific: We love it when candidates provide detailed examples of their past experiences. Use the spaces provided in the application to share specific situations where you demonstrated great communication or problem-solving skills. It helps us understand how you’d fit into our team!
Apply Through Our Website: Don’t forget to submit your application through our website by the deadline! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Moat Homes Limited
✨Know the Company Inside Out
Before your interview, take some time to research Moat and its values. Understand their mission and how they support the community. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Customer Services Adviser, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios with a friend to get comfortable with responding to various queries.
✨Demonstrate Empathy and Resilience
Prepare examples from your past experiences where you've shown empathy or handled pressure well. Moat values a can-do attitude, so think about times when you’ve gone above and beyond to help someone, especially in challenging situations.
✨Ask Thoughtful Questions
At the end of your interview, have a few questions ready to ask the interviewer. This could be about the training process, team dynamics, or how success is measured in the role. It shows that you’re engaged and serious about the position.