At a Glance
- Tasks: Provide top-notch customer service at the front counter of our Police Stations.
- Company: Join New Zealand Police, dedicated to community safety and crime prevention.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Other info: Flexible role with opportunities for growth across various policing functions.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Strong communication skills and a positive, can-do attitude are essential.
The predicted salary is between 69337 - 72430 € per year.
Based at Temuka Station. Permanent, Full Time, shift based role (currently working Monday – Friday).
About the role
The Frontline Station Support Officer (FSSO) role provides high-quality customer service at the Front Counter of our Police Stations. This is a frontline position where you will engage daily with members of the public, often in challenging or sensitive situations. All interactions must be managed with professionalism, respect, empathy, and a positive, solutions-focused approach.
As the first point of contact within the station, you will welcome customers, accurately identify their needs, and ensure enquiries are understood and handled efficiently and appropriately. The role requires a strong customer focus, excellent communication skills, attention to detail, and a proactive, can-do attitude. You will work collaboratively as part of a high-performing team and demonstrate flexibility and a willingness to learn.
The FSSO provides essential operational and administrative support to Police, including but not limited to front counter services, data entry, use of Police systems, typing, file management, exhibit management, disclosure support and records maintenance. While the position is primarily front counter–based, the role also supports frontline Police teams across a range of additional portfolios. These portfolios enable role diversity, provide exposure to a broad range of policing functions, and contribute to the effective and timely delivery of frontline operations.
Key Accountabilities:
- Deliver outstanding customer service, including confidently and professionally engaging with challenging individuals in a customer-facing environment.
- Work effectively as part of a team, demonstrating a supportive approach and contributing positively across all functions and levels of Police.
- Provide high-quality administrative and practical support to frontline teams and other Police workgroups.
- Strong verbal and written communication skills, ensuring clear, accurate, and professional information exchange.
- Use computer systems confidently, including NZ Police systems and Microsoft Office applications.
What you’ll bring
Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.
Special requirements
You must hold a current New Zealand driver’s licence (Full preferred but minimum of Restricted). Successful applicant must reside in South Canterbury within a commutable distance to Temuka.
This role is Individual Contributor/Emerging Leader level.
About us
New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.
Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.
The work you’ll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.
Apply now
If this position sounds like you, click apply now and submit a tailored CV. You will be required to submit an application form. Before confirmation of hire, pre-employment checks will be undertaken which include reference, drug and alcohol testing and police vetting prior to any written offer being made.
All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.
Salary
This position is covered by a collective agreement and salary will commence between $69,337 and $72,430 dependent on skills and experience relevant to the role.
Please note: Deadline for applications is 5:00 pm on Sunday, 24 May 2026. Applications may be reviewed prior to the close date as well as contact made with candidates.
If you have any questions about this vacancy, please contact tracey.cheesman@police.govt.nz
Frontline Station Support Officer in Canterbury employer: Mō te tūnga | About the role
At New Zealand Police, we pride ourselves on being an exceptional employer that values the growth and development of our staff. As a Frontline Station Support Officer at Temuka Station, you will be part of a supportive team dedicated to enhancing community safety, with ample opportunities for career progression and professional development. Our inclusive work culture fosters collaboration and resilience, ensuring that every employee feels valued and empowered to make a meaningful impact in their community.
Contact Detail:
Mō te tūnga | About the role Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Frontline Station Support Officer in Canterbury
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the key responsibilities of a Frontline Station Support Officer. This way, when you get the chance to chat with someone from the team, you can show off your knowledge and enthusiasm.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn or at local events. Ask them about their experiences and any tips they might have for standing out in the application process.
✨Tip Number 3
Practice makes perfect! Prepare for potential interview questions by role-playing with a friend. Focus on how you would handle challenging customer interactions, as this is key for the FSSO role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to contribute to making New Zealand safer.
We think you need these skills to ace Frontline Station Support Officer in Canterbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Frontline Station Support Officer role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique strengths to our team!
Showcase Your Communication Skills:Since this role involves a lot of interaction with the public, it's crucial to demonstrate your strong verbal and written communication skills. Use clear and professional language in your application to show us you can handle sensitive situations with ease.
Be Yourself:We value authenticity! Let your personality shine through in your application. Share your values and how they align with ours, as we’re looking for someone who can contribute positively to our high-performing team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for everyone involved. We can’t wait to hear from you!
How to prepare for a job interview at Mō te tūnga | About the role
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Frontline Station Support Officer role. Familiarise yourself with the key accountabilities and the skills required, such as customer service and communication. This will help you tailor your answers to show how you fit the bill.
✨Showcase Your Customer Service Skills
Since this role is all about engaging with the public, prepare examples of how you've handled challenging situations in the past. Think of specific instances where you demonstrated empathy, professionalism, and a solutions-focused approach. This will highlight your ability to thrive in a customer-facing environment.
✨Demonstrate Team Spirit
The job requires working collaboratively within a high-performing team. Be ready to discuss your experiences working in teams, how you support your colleagues, and how you contribute positively to group dynamics. This shows that you’re not just a lone wolf but a team player.
✨Be Tech-Savvy
As the role involves using various computer systems, including NZ Police systems and Microsoft Office, brush up on your tech skills. If you have experience with similar systems, mention it during the interview. If not, express your willingness to learn and adapt quickly to new technologies.
