At a Glance
- Tasks: Be the calm voice for those in crisis, guiding them through their toughest moments.
- Company: Join New Zealand Police, dedicated to making our communities safer.
- Benefits: Competitive salary, shift allowances, and opportunities for career growth.
- Other info: Dynamic shift work with a supportive team and ongoing development opportunities.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Empathy, strong communication skills, and resilience under pressure.
The predicted salary is between 64161 - 72112 € per year.
111 Police Emergency Communicator – the invisible front line!
Permanent fulltime shiftwork based in Christchurch
Training salary $64,161 (nine weeks training)
Base salary $72,112 after successfully completing training
If you’re tired of the 9 to 5 grind and want a more meaningful role that makes a direct impact to our communities and you’re up for the challenge where no two days are ever the same, then join our hardworking, dedicated and passionate team answering 111 calls as a Police Emergency Communicator! Help make New Zealand the safest country in the world!
Mō te tūnga | About the role
We’re not going to sugarcoat it! In this role you are the frontline of the frontline – the calm voice people first hear when calling on what is often the worst day in their lives. It is fast paced, stressful and demanding both mentally and emotionally. Every call is different and can range from violence, suicide, sexual assaults, sudden deaths, rescue situations and more – people’s lives are at stake.
As a Police Emergency Communicator, you will be the reassuring and empathetic voice guiding and supporting people in their time of need. This role is tough, but equally rewarding, and could be the start to an exciting career!
Our Centres operate 24/7, 365 days a year. The role is permanent shift work, broken down into six days on (with early morning, late afternoon and evening starts) followed by four days off, with an additional 15% shift allowance and additional leave entitlements for hours worked on weekends, in the evening and overnight.
He aha taau e kawe mai | What you’ll bring
- A passion and empathy for helping others in need
- Resilience and professionalism in the face of adversity
- Strong communication skills - excellent written and spoken English
- An aptitude to think on your feet and use your questioning and listening skills to make sound decisions under pressure
- An ability to follow highly-structured processes and multi task
- Tech savvy – you will be navigating several IT systems at once as well as typing quickly and accurately – all while talking to the caller
- An understanding that our continuous shift work can conflict with family and social events
- Full driver licence preferred
This role is Individual Contributor/Emerging Leader level.
Mo tātou | About us
New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.
Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.
The work you’ll be engaged in is real, tangible work that directly benefits our frontline and communities. Altogether, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.
Tono ināianei | Apply now
If this position sounds like you, click apply now and submit a tailored CV. You will be required to submit an application form. Before confirmation of hire, pre-employment checks will be undertaken which include police vetting, references and possible drug and alcohol testing prior to any written offer being made.
All applications must be submitted online and will not be accepted directly via email. Applicants must have the right to work in New Zealand.
This advert is set to close at 5:00pm, Wednesday May 27th, but please note it may be taken down earlier if we receive a high number of applications.
If you have any questions about this vacancy, please email HelloNZPolice@police.govt.nz
Communicator - Trainee in Canterbury employer: Mō te tūnga | About the role
Join New Zealand Police as a Communicator - Trainee and become an integral part of the team that makes a real difference in our communities. With a strong focus on employee development, you will receive comprehensive training and support, alongside a competitive salary and shift allowances. Our inclusive work culture values resilience and empathy, providing you with unique opportunities for career progression while working in a dynamic environment in Christchurch.
Contact Detail:
Mō te tūnga | About the role Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Communicator - Trainee in Canterbury
✨Tip Number 1
Get to know the role inside out! Watch videos, read up on what a day looks like for a Police Emergency Communicator, and understand the challenges. This will help you speak confidently about why you're the right fit when you get that interview.
✨Tip Number 2
Practice your communication skills! Since this role is all about being the calm voice in a crisis, try role-playing scenarios with friends or family. It’ll help you think on your feet and respond effectively under pressure.
✨Tip Number 3
Network like a pro! Connect with current or former Police Emergency Communicators on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows your genuine interest in the role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Tailor your CV to highlight your empathy, resilience, and communication skills, and don’t forget to showcase your tech-savviness!
We think you need these skills to ace Communicator - Trainee in Canterbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of a Police Emergency Communicator. Highlight your communication skills, empathy, and any relevant experience that shows you can handle high-pressure situations.
Showcase Your Resilience:In your application, don’t shy away from sharing examples of how you've demonstrated resilience in tough situations. This role is all about staying calm under pressure, so let us know how you’ve done that before!
Be Clear and Concise:When filling out your application form, keep your answers clear and to the point. We appreciate straightforward communication, especially since this role requires excellent written skills.
Apply Through Our Website:Remember, all applications need to be submitted online through our website. It’s the easiest way for us to keep track of everything, and it ensures your application gets the attention it deserves!
How to prepare for a job interview at Mō te tūnga | About the role
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what being a Police Emergency Communicator entails. Familiarise yourself with the types of calls you might handle and the skills required, such as empathy, resilience, and strong communication. This will help you demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
Since this role relies heavily on effective communication, practice articulating your thoughts clearly and confidently. You might want to prepare examples from your past experiences where you successfully communicated under pressure or helped someone in need. This will highlight your suitability for the job.
✨Demonstrate Your Problem-Solving Ability
Be ready to discuss scenarios where you've had to think on your feet. The interviewers will be looking for your ability to make sound decisions quickly, so consider sharing specific instances where you navigated challenging situations effectively.
✨Prepare for Shift Work Questions
Since the role involves permanent shift work, be prepared to discuss your flexibility and how you plan to manage your time. Think about how you can balance work with personal commitments and be ready to explain your approach to maintaining a healthy work-life balance.
