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- Tasks: Support residents during home improvements and ensure their voices are heard.
- Company: Join a social housing maintenance company that values community and diversity.
- Benefits: Competitive salary, 20 days holiday, health benefits, and career development opportunities.
- Why this job: Make a real difference in residents' lives while promoting equality and inclusion.
- Qualifications: Customer service experience and strong communication skills preferred.
- Other info: Dynamic role with opportunities to engage in community projects.
The predicted salary is between 24000 - 28000 £ per year.
Location: Chingford
Hours: Mon - Fri, 8am - 5pm
Salary: 28k - 32k per annum
At our social housing maintenance company we are committed to delivering high-quality refurbishment, maintenance, and improvement works - always with residents at the heart of what we do. We are proud to champion Equality, Diversity, and Inclusion (EDI), ensuring every resident and colleague feels respected, supported, and valued.
As a Resident Liaison Officer, you will provide front-facing support and advice to residents, deliver proactive communication throughout the works life cycle, and ensure the customer is at the heart of everything we do - meeting the needs of our business, our clients, and our customers.
What You’ll Be Doing
- Acting as the first point of contact for residents during planned works.
- Providing a front-line professional service and a positive, face-to-face experience.
- Organising consultation meetings, pre-entry surveys, and progress visits.
- Ensuring customer appointments are attended on time and to standard.
- Handling queries, complaints, and concerns promptly, professionally, and inclusively.
- Supporting customer engagement activities across all channels.
- Coordinating with contract team and housing staff to minimise disruption.
- Distributing updates in clear, accessible, and inclusive formats.
- Recording and reporting interactions, complaints, and resolutions accurately.
- Encouraging positive relationships between residents, contractors, and the company.
- Conveying accurate and timely information in simple, clear terms.
- Monitoring satisfaction, championing customer insight solutions, and feeding improvements back into operational teams.
- Supporting community projects and engagement initiatives.
- Championing EDI by ensuring fair treatment, equal access, and respect for all residents.
Role Criteria & Skills
- Experience of handling multiple tasks in a high-volume, fast-paced environment.
- Experience in customer service, resident liaison, or a community-facing role (desirable, not essential).
- Strong customer experience ethos, with excellent written, verbal, and interpersonal skills.
- Good time management, planning, and organisational skills.
- Experience with computerised systems and accurate record-keeping.
- Ability to adapt communication for diverse communities and needs.
- Confidence to work independently and collaboratively in partnership with local teams.
- Experience in service improvements, collaborative working, or community projects is an advantage.
- Driving License required.
Why Join Us?
At MNM, we don’t just maintain homes - we build trust, create opportunities, and invest in people.
We offer:
- A supportive and inclusive culture that celebrates diversity and promotes equity.
- Training and career development opportunities.
- 20 days holidays plus bank holidays.
- A benefits package including health, leisure, and shopping discounts, private pension, and recognition schemes.
- The chance to make a real impact on residents' lives every day by helping deliver sustainable, future-ready homes.
If you’re passionate about people, committed to equality, and want to play a key role in improving communities, we’d love to hear from you.
Resident Liaison Officer in London employer: MNM Property Services
Contact Detail:
MNM Property Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they engage with residents and promote EDI. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to convey information clearly and inclusively. Try role-playing common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Prepare some questions for your interview that reflect your understanding of the role and the challenges it entails. Asking about their community projects or how they handle resident feedback shows you're proactive and engaged.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining us and making a difference in the community.
We think you need these skills to ace Resident Liaison Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Resident Liaison Officer role. Highlight your experience in customer service and any relevant community-facing roles, as this will show us you understand what we're looking for.
Showcase Your Communication Skills: Since you'll be the first point of contact for residents, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect how you would communicate with residents.
Emphasise Your Organisational Skills: We want to see that you can handle multiple tasks in a fast-paced environment. Mention any experiences where you've successfully managed time and organised events or meetings, as this is key for the role.
Apply Through Our Website: Don't forget to submit your application through our website! This helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at MNM Property Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the job description and think about how your skills and experiences align with the tasks mentioned, like handling queries and supporting community projects.
✨Showcase Your Communication Skills
As this role involves a lot of interaction with residents, be prepared to demonstrate your excellent verbal and written communication skills. Think of examples where you've successfully communicated complex information in a clear and accessible way, especially in diverse settings.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as dealing with a resident's complaint or coordinating with contractors. Practise your responses to these scenarios, focusing on your problem-solving abilities and customer service ethos.
✨Emphasise Your Commitment to EDI
Since the company champions Equality, Diversity, and Inclusion, be ready to discuss how you can contribute to this culture. Share any past experiences where you've promoted inclusivity or supported diverse communities, showing that you align with their values.
