At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues for a global team.
- Company: Join MNI, a leading provider of financial news and intelligence.
- Benefits: Enjoy 25 days annual leave, pension scheme, and employee assistance programs.
- Other info: Great opportunity for growth in a respected global organisation.
- Why this job: Kickstart your IT career in a fast-paced, dynamic environment with real impact.
- Qualifications: Previous IT support experience and knowledge of Windows and Microsoft 365 required.
The predicted salary is between 30000 - 40000 £ per year.
MNI is a leading provider of news and intelligence for global financial markets. For more than three decades, we have delivered timely, relevant, and critical insights that help market professionals and investors make informed decisions. MNI has grown by 30% each year for the last five years, reflecting the increasing demand for our trusted market intelligence, analysis, and real-time coverage.
We are seeking an IT Support Specialist – Level 1 to join our London-based team. This role is ideal for a proactive, detail-oriented individual who enjoys troubleshooting technical issues, supporting end users, and helping maintain reliable IT services across a global business.
Role Overview
The IT Support Specialist will provide first-line technical support to staff across the organization, helping to resolve hardware, software, access, and connectivity issues efficiently. You will support journalists, analysts, and business teams in a fast-paced environment where system availability and responsiveness are critical. This role will also assist with user account management, device setup, IT asset tracking, documentation, and general support for IT operations and security processes.
Key Responsibilities
- Provide first-line IT support to staff, troubleshooting hardware, software, network, and connectivity issues.
- Respond to and resolve support requests in a timely and professional manner.
- Set up, install, and configure laptops, desktops, peripherals, and business applications for end users.
- Assist with user account creation, permissions, password resets, and access management across company systems.
- Support Microsoft 365, Windows operating systems, VPN access, email, printers, and standard business applications.
- Escalate more complex technical issues to senior IT team members or external providers when required.
- Maintain accurate records of support requests, resolutions, IT assets, and equipment assignments.
- Assist with onboarding and offboarding processes, including equipment preparation and account access changes.
- Help maintain IT documentation, troubleshooting guides, and internal support procedures.
- Support basic IT security processes, including access controls, endpoint protection, and user awareness.
- Liaise with vendors and service providers for hardware repairs, software support, and equipment maintenance.
- Contribute to IT projects, upgrades, and process improvements as needed.
- Provide clear, friendly, and practical guidance to non-technical users.
Requirements
- Previous experience in an IT support, helpdesk, desktop support, or similar technical support role or internship.
- Good working knowledge of Windows operating systems and Microsoft 365.
- Basic understanding of networking concepts, including Wi‑Fi, VPN, DNS, DHCP, and TCP/IP.
- Experience troubleshooting common hardware, software, printer, email, and connectivity issues.
- Familiarity with user account management, ideally including Azure Active Directory or Active Directory.
- Strong problem‑solving skills with the ability to diagnose issues logically and efficiently.
- Excellent communication skills and the ability to explain technical issues clearly to non-technical users.
- Strong attention to detail and a professional, customer‑focused approach.
- Ability to prioritize support requests and work calmly in a fast‑paced environment.
- Comfortable working both independently and as part of a global team.
- Willingness to learn new systems, tools, and technologies.
- Experience in financial services, media, or other time-sensitive business environments.
- Familiarity with ticketing systems and IT asset management processes.
- Basic knowledge of IT security principles and best practices.
- Experience supporting remote users across different locations and time zones.
- Relevant certifications such as CompTIA A+, Network+, Microsoft 365 Fundamentals, or Microsoft Certified Professional.
Benefits
- 25 days’ annual leave
- Pension scheme with 4% employer contribution
- Life assurance
- Income protection
- Employee Assistance Program
- Virtual GP service
- Cycle to Work scheme
Why Join MNI
This is an excellent opportunity to develop your IT career within a respected global financial news organization. You will gain exposure to a dynamic, fast-paced environment while supporting teams that rely on timely, accurate, and dependable technology every day.
To Apply
Please send CV to it-recruiting@marketnews.com
IT Support Specialist – Level 1 employer: MNI
MNI is an exceptional employer that fosters a dynamic and supportive work culture, ideal for IT professionals looking to grow their careers in a fast-paced financial news environment. With a commitment to employee development, MNI offers comprehensive benefits including 25 days of annual leave, a pension scheme, and access to wellness programmes, ensuring that staff are well-supported both personally and professionally. Joining our London team means being part of a global organisation that values innovation and collaboration, providing you with unique opportunities to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist – Level 1
✨Tip Number 1
Network like a pro! Reach out to current employees at MNI on LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you'd troubleshoot specific issues and be ready to share your thought process. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your passion for tech! During interviews, talk about any personal projects or experiences that highlight your skills. Whether it's fixing a friend's computer or setting up a home network, we love to see enthusiasm.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team at MNI.
We think you need these skills to ace IT Support Specialist – Level 1
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT support and showcases your problem-solving skills. We want to see how your background aligns with the role, so don’t be shy about emphasising your technical know-how!
Show Off Your Communication Skills:Since you'll be helping non-technical users, it's crucial to demonstrate your ability to explain complex issues simply. Use clear language in your application to show us you can communicate effectively.
Highlight Your Technical Skills:List your familiarity with Windows operating systems, Microsoft 365, and any other relevant tools or technologies. We’re looking for someone who can hit the ground running, so make sure we know what you bring to the table!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at MNI
✨Know Your Tech Basics
Brush up on your knowledge of Windows operating systems and Microsoft 365. Be ready to discuss common troubleshooting scenarios, like resolving connectivity issues or setting up devices, as these are key parts of the role.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled technical problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your logical approach to diagnosing issues.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Since you'll be supporting non-technical users, being able to convey information clearly and patiently is crucial. Think about how you would explain a complex issue to someone with no tech background.
✨Be Ready for Real-World Scenarios
Expect situational questions that reflect the fast-paced environment at MNI. Prepare for role-play scenarios where you might need to troubleshoot an issue on the spot, showcasing your ability to think quickly and maintain professionalism under pressure.
