At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues for a global team.
- Company: Join MNI, a leading provider of financial news and intelligence.
- Benefits: Enjoy 25 days annual leave, pension scheme, and employee assistance programs.
- Other info: Great opportunity for growth and exposure to cutting-edge technology.
- Why this job: Kickstart your IT career in a fast-paced, dynamic environment with real impact.
- Qualifications: Basic IT knowledge, problem-solving skills, and a customer-focused approach.
The predicted salary is between 30000 - 40000 £ per year.
MNI is a leading provider of news and intelligence for global financial markets. For more than three decades, we have delivered timely, relevant, and critical insights that help market professionals and investors make informed decisions. MNI has grown by 30% each year for the last five years, reflecting the increasing demand for our trusted market intelligence, analysis, and real-time coverage. Our coverage includes in-depth analysis that connects global events to their impact on capital markets. Our team of experienced journalists, analysts, and strategists operates across 12 bureaus in the Americas, Asia, and Europe, supporting clients in a fast-moving financial news environment.
We are seeking an IT Support Specialist – Level 1 to join our London-based team. This role is ideal for a proactive, detail-oriented individual who enjoys troubleshooting technical issues, supporting end users, and helping maintain reliable IT services across a global business.
Role Overview
The IT Support Specialist will provide first-line technical support to staff across the organization, helping to resolve hardware, software, access, and connectivity issues efficiently. You will support journalists, analysts, and business teams in a fast-paced environment where system availability and responsiveness are critical. This role will also assist with user account management, device setup, IT asset tracking, documentation, and general support for IT operations and security processes.
Key Responsibilities
- Provide first-line IT support to staff, troubleshooting hardware, software, network, and connectivity issues.
- Respond to and resolve support requests in a timely and professional manner.
- Set up, install, and configure laptops, desktops, peripherals, and business applications for end users.
- Assist with user account creation, permissions, password resets, and access management across company systems.
- Support Microsoft 365, Windows operating systems, VPN access, email, printers, and standard business applications.
- Escalate more complex technical issues to senior IT team members or external providers when required.
- Maintain accurate records of support requests, resolutions, IT assets, and equipment assignments.
- Assist with onboarding and offboarding processes, including equipment preparation and account access changes.
- Help maintain IT documentation, troubleshooting guides, and internal support procedures.
- Support basic IT security processes, including access controls, endpoint protection, and user awareness.
- Liaise with vendors and service providers for hardware repairs, software support, and equipment maintenance.
- Contribute to IT projects, upgrades, and process improvements as needed.
- Provide clear, friendly, and practical guidance to non-technical users.
Requirements
- Good working knowledge of IT security principles and best practices.
- Good working knowledge of Windows operating systems and Microsoft 365.
- Basic understanding of networking concepts, including Wi-Fi, VPN, DNS, DHCP, and TCP/IP.
- Experience troubleshooting common hardware, software, printer, email, and connectivity issues.
- Familiarity with user account management, ideally including Azure Active Directory or Active Directory.
- Strong problem-solving skills with the ability to diagnose issues logically and efficiently.
- Excellent communication skills and the ability to explain technical issues clearly to non-technical users.
- Strong attention to detail and a professional, customer-focused approach.
- Ability to prioritize support requests and work calmly in a fast-paced environment.
- Comfortable working both independently and as part of a global team.
- Willingness to learn new systems, tools, and technologies.
Desirable
- Previous experience in IT support, helpdesk, desktop support, or similar technical support role or internships.
- Experience in financial services, media, or other time-sensitive business environments.
- Familiarity with ticketing systems and IT asset management processes.
- Experience supporting remote users across different locations and time zones.
- Relevant certifications such as CompTIA A+, Network+, Microsoft 365 Fundamentals, or Microsoft Certified Professional.
Benefits
- 25 days’ annual leave
- Pension scheme with 4% employer contribution
- Life assurance
- Income protection
- Employee Assistance Program
- Virtual GP service
- Cycle to Work scheme
Why Join MNI?
This is an excellent opportunity to develop your IT career within a respected global financial news organisation. You will gain exposure to a dynamic, fast-paced environment while supporting teams that rely on timely, accurate, and dependable technology every day.
IT Support Specialist I in London employer: Mni Mni
MNI is an exceptional employer, offering a vibrant work culture that fosters professional growth and development within the fast-paced financial news sector. As part of our London-based team, you will enjoy a supportive environment with comprehensive benefits, including 25 days of annual leave and a pension scheme, while contributing to critical IT operations that empower journalists and analysts globally. Join us to enhance your IT skills and be part of a company that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist I in London
✨Tip Number 1
Network like a pro! Reach out to current employees at MNI on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the IT Support Specialist role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you'd troubleshoot specific issues, like connectivity problems or software glitches. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your communication skills! Practice explaining technical concepts in simple terms. Remember, you'll be helping non-technical users, so being clear and friendly is key. We love candidates who can bridge that gap!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at MNI!
We think you need these skills to ace IT Support Specialist I in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant IT support experience and skills that match the job description. We want to see how your background aligns with what we need, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the IT Support Specialist role at MNI and how your skills can help us maintain our top-notch IT services. Keep it friendly and professional!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, especially in a fast-paced environment like ours.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Mni Mni
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems and Microsoft 365. Be ready to discuss common troubleshooting scenarios, as well as any experience you have with networking concepts like VPNs and DNS. This will show that you're not just familiar with the tools but can also handle real-world issues.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues in the past. Think about times when you had to diagnose a problem under pressure. This will demonstrate your logical thinking and ability to work calmly in a fast-paced environment, which is crucial for this role.
✨Communicate Clearly and Confidently
Since you'll be supporting non-technical users, practice explaining complex technical concepts in simple terms. During the interview, focus on your communication skills and how you can provide friendly, practical guidance to those who may not be tech-savvy.
✨Be Ready to Discuss IT Security
Familiarise yourself with IT security principles and best practices, as this role involves maintaining security processes. Be prepared to discuss how you would handle user account management and access controls, showing that you understand the importance of security in a global business environment.
